I gave this stay 3 stars because, while the room was impeccably clean and the hot spring was a highlight of the trip, the dining experience at the Copper Room was disappointing. We ordered sushi, salad, soup, and pasta. Although the sushi and salad arrived quickly, our soup and pasta never showed up. We were distracted by the excellent live singer, but after waiting an hour, we followed up only to find the food still wasn't ready. Management mentioned they were short-staffed, but an hour is far too long for those specific dishes.