4/10 Poor
Pamela
Travelled with family
19 Sept 2024
Disliked: Staff & service, amenities
This property needs to step it up.
You can tell they just barely finished updates (still much more to go). Rooms are styled nice. NO Washcloths for your face, even after requested, they do not have.
Kitchens are not fully equipped. No paper towels, no ice cube trays and they act annoyed when you request any ice to the room. Coffee was never refreshed when cleaning crew came through. no daily turnovers (not the end of the world) but every 3 days?? only giving each person 1 towel per person for 3 days. drains were never cleaned out before our stay so first showers overflowed into the bathroom. one shower constantly flooded bathroom floor even after drain was cleaned of TONs of hair from previous guests.
No room service, no food or snacks anywhere onsite. the "pool bar" was the saddest of all (there was barely even anyone there if you did want something). pool was beautiful though.
Definitely located away from things, you will need a car if you stay here.
I would not return
Pamela
Stayed 4 nights in Sep 2024