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Rixos Almaty Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rixos Almaty Hotel

Bar (on property)
Exterior
Exterior
Bar (on property)
Indoor pool

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Breakfast available
  • Spa
  • Free WiFi

Explore the area

Map
506/99 Seifullina Ave, Almaty, 050012
  • Almaty Opera House
    13 min walk
  • St Nicholas Cathedral
    14 min walk
  • Zenkov Cathedral
    18 min walk
  • Almaty (ALA-Almaty Intl.)
    32 min drive

Room options

View all photos for Executive Suite

Premium bedding, down duvets, minibar, in-room safe

Executive Suite

  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite

  • 32 sq m
  • Park view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room, 1 King Bed, Park View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Park View

  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Park View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds, Park View

  • 32 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Park View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Park View

  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Duplex

Premium bedding, down duvets, minibar, in-room safe

Duplex

  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

The Ritz-Carlton, Almaty

Pool
Spa
Pet-friendly
Parking included
4.8 out of 5, Exceptional, (74)
The price is NZ$962
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Ritz-Carlton, Almaty

About the area

Almaty

A stay at Rixos Almaty Hotel places you in the heart of Almaty, within a 15-minute walk of Almaty Opera House and Nedelka Park. .This family-friendly hotel is 9.7 mi (15.6 km) from Shymbulak Ski Resort and 0.7 mi (1.2 km) from St Nicholas Cathedral.

What's nearby

  • Almaty Opera House - 13 min walk
  • Zenkov Cathedral - 18 min walk
  • MEGA Park - 2 min drive
  • Panfilov Park - 3 min drive
  • Almaty Central Stadium - 4 min drive

Getting around

  • Almaty Station - 12 min drive
  • Almaly - 15 min walk
  • Almaty (ALA-Almaty Intl.) - 32 min drive

Restaurants

  • ‪&Milk Coffee - ‬7 min walk
  • ‪Ciao Pizza - ‬8 min walk
  • ‪Navat Чайхана - ‬2 min walk
  • ‪Giginova - ‬9 min walk
  • ‪Напитки: The Bar - ‬7 min walk

About this property

Rixos Almaty Hotel

Luxury Almaty hotel in Almaly District with a full-service spa
Rixos Almaty Hotel offers 237 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 43-inch Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rixos Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 237 air-conditioned rooms featuring heated floors and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Stop by the hotel's restaurant, Brasserie, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Almaty? This hotel has 1478 square feet (137 square meters) of space consisting of a conference center and 9 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Brasserie - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.
24-hour room service is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–10:30 AM: KZT 8000 for adults and KZT 8000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Brasserie

Things to do

  • Fitness classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (1478 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Heated floor (bathroom)
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch smart TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Heated floors
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 7000 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 8000 for adults and KZT 8000 for children
  • Airport shuttle fee: KZT 14000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 7000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Almaty hotel Rixos
Almaty Rixos
Almaty Rixos hotel
hotel Rixos Almaty
Rixos Almaty
Rixos Almaty hotel
Rixos hotel Almaty
Rixos Almaty Hotel Almaty
Rixos Almaty Hotel Hotel
Rixos Almaty Hotel Almaty
Rixos Almaty Hotel Hotel Almaty

Rixos Almaty Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 158 reviews" "
Rating 8 - Good. 44 out of 158 reviews" "
Rating 6 - Okay. 15 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 3 out of 158 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

nicola

Disliked: Amenities, property conditions & facilities
I don't understand why they charge the amount they do for a night. The hotel rooms are old, smelling, towels look like a floor cloth. Bed linen is so cheap. Staff is just ok. 400 euros per night for this? Disappointed
Stayed 2 nights in Sep 2024

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy our stay!
Stayed 3 nights in Aug 2024

4/10 Poor

Nicola

Stayed 1 night in Sep 2024

2/10 Terrible

Gonchigsumlaa

Stayed 5 nights in Jul 2024

10/10 Excellent

Oksana

Stayed 4 nights in Jun 2024

10/10 Excellent

Archishmat, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary.
Stayed 4 nights in May 2024

10/10 Excellent

Maurice, Tarpon Springs

Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and professional. The condition of the property and rooms was excellent. We also really enjoyed the quality and selection of the breakfast. I would stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Vincenzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very convenient location, will definitely stay there again
Stayed 2 nights in Sep 2023

2/10 Terrible

Harry

Business traveller
Disliked: Cleanliness, room comfort
Severe food poisoning from breakfast
I got severe food poisoning from breakfast. The food was Luke warm rather than hot (chicken, sausages etc) I suggest that the hotel focuses on ensuring the food temperatures are correct as I was severely ill from this
Stayed 3 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice, bookending a week-long hiking trip in SE Kazakhstan. A new, fully appointed hotel-a little further from the city center than the big Soviet-era hotels, but still within easy walking distance from most major city attractions. Hotel was very accommodating for me around very early arrival and very late departure times.
Stayed 2 nights in Sep 2023

6/10 Okay

RITCHIE, Daly City

Disliked: Cleanliness
This hotel is 5 stars in name only. The hard product and service are 3 stars at best. While the lobby is opulent, the standard rooms are dated and in dire need of a remodel. The room assigned to me had stained carpets. The mattress was too firm, and the top bed sheet had small holes on it. Upon arrival at 4:00AM, no one from the bell desk staff offered to assist me with my luggage even though there were several of them just milling around by the entrance. If you order room service, you had to pay for your items at the time of delivery (no room charge!). On a positive note, my orders were delivered to me exactly within 30 minutes as promised. The friendliness and professionalism of the staff were inconsistent. Some were outstanding and others did not want to be bothered.
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Check in only at 2.00 pm Long waiting time Rooms old. Need refreshment
Stayed 1 night in Jul 2023

10/10 Excellent

Alper

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023

8/10 Good

Nataliya, Moscow

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms require renovation but overall it’s a good option in a comfortable location
Stayed 5 nights in Feb 2023

10/10 Excellent

Bashir

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good

10/10 Excellent

Neelesh, Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within walking distance (20 min) or a short taxi ride from The Baluan Sholak Palace of Culture and Sport. Excellent breakfast buffet every morning. Thanks to the staff at reception for helping book a last minute taxi to the airport early in the morning which arrived in no time. Recommend using their pick up service too. Best to have them give passengers arriving 30 extra minutes to deal with luggage, immigration.

6/10 Okay

Gilad, Mazkeret batya

10/10 Excellent

Patrick

Stayed 1 night in Dec 2022

2/10 Terrible

Lance

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible Stay
I’ve stayed many times at the Rixos and this was by far the worst stay. I’ll start with the positive which was the Spa. The negatives 5 emails and 2 phone calls to arrange airport pickup. Arrived at 18.00 to be told the room was not ready. Ordered room service. After 90 minutes it didn’t arrive so I cancelled. No towels left after housekeeping. Had to go and find the housekeeping staff to get staff. Requested hotel car to the airport only to be told they had none available and offered no alternative. For a 5 star hotel this is completely unacceptable.
Stayed 5 nights in Dec 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unaccommodating
I arrived very early, due to early flights. They weren't at all accommodating. I tried to explain that I spent 30+ hours in airplanes and airports, and needed rest very badly. They said they had room available but couldn't let me check in until the official check in time. I get it when they are fully booked, but that wasn't the case. If you're in the hospitality business, it's often appreciated by customers when the hotel is more welcoming and accommodating, especially a highly-rated hotel. I spent 5 hours in the lobby, waiting. Unacceptable!! I travel a lot, and in most cases when my flights arrive early, hotels don't make me wait and feed me their "policy" excuse. They just accommodate. I didn't get a warm welcome at Rixos.
Stayed 6 nights in Dec 2022

10/10 Excellent

Andrew

Stayed 5 nights in Nov 2022

8/10 Good

richard, zion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very secure. The pool area was really nice. There was an annoying computer Ordered room service several times and it was also really good. Taxis in and out of the property was very easy.
Stayed 13 nights in Oct 2022

6/10 Okay

Diyar

Stayed 4 nights in Aug 2022

8/10 Good

Rhys

Stayed 3 nights in Jun 2022