We chose this hotel because of the high customer ratings and we were so disappointed with our stay. Check in time was 3:00pm but the room wasn’t ready until 4:30pm. I requested a suite on an upper floor and was put on the first floor near the exit. So, I had people coming and going and hanging out right outside our window smoking and drinking. That made it uncomfortable to open our window shades. A large part of the carpet was wet, for some reason. The light in the bedroom flickered constantly and was useless. Some outlets in both rooms were about 7 feet off the floor and I had to stand on the fold out bed to plug in my CPAP. There was a lower outlet, however as soon as the couch was folded out, it covered the outlet.
I enjoy my morning coffee and was upset to find the coffee pot had not been cleaned and had scorched coffee on the bottom. The area around the sink had not been cleaned either. I always check the bedroom areas for bed bugs and I did not find any evidence. However, I found that it had apparently been a long time since the area close to the bed and end tables had been vacuumed.
On the positive side, the area was well lit and the property was clean. The breakfast was nice and the decor was modern, but still welcoming.
Overall, the negatives, way outweighed the positives. We go through Amarillo all the time and we all decided to never stay here again.