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SureStay Plus Hotel by Best Western AC LUXE Angeles City

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western AC LUXE Angeles City

Outdoor pool
Lobby
Deluxe Room, 1 King Bed, Non Smoking (Shower Only)
View from room
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Parking included
  • Air conditioning
  • Room service

Explore the area

Map
8-3 Surla St, Angeles City, 2009
  • Casino Filipino
    6 min walk
  • Walking Street
    6 min walk
  • Bayanihan Park
    9 min walk
  • Angeles City (CRK-Clark Intl.)
    20 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Shower Only)

Deluxe Room, 1 King Bed, Non Smoking (Shower Only)

Deluxe Room, 1 King Bed, Non Smoking (Shower Only)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Shower Only)

Superior Room, 1 Queen Bed, Non Smoking (Shower Only)

Superior Room, 1 Queen Bed, Non Smoking (Shower Only)

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Angeles City

Located in Angeles City (Balibago), SureStay Plus Hotel by Best Western AC LUXE Angeles City is within a 15-minute walk of Walking Street and Clark Freeport Zone. .This hotel is 0.6 mi (1 km) from SM City Clark and 14 mi (22.5 km) from SM City Pampanga.

What's nearby

  • Casino Filipino - 6 min walk - 0.5 km
  • Walking Street - 6 min walk - 0.5 km
  • Bayanihan Park - 9 min walk - 0.8 km
  • SM City Clark - 12 min walk - 1.0 km
  • Nepo Mall - 4 min drive - 3.8 km

Getting around

  • Clark Intl. Airport (CRK) - 21 min drive

Restaurants

  • ‪Donald Paul Apartelle - ‬1 min walk
  • ‪Tequila Reef Cantina - ‬4 min walk
  • ‪Fortune Hong Kong Seafood Restaurant - ‬4 min walk
  • ‪SSC Shawarma Center - ‬6 min walk
  • ‪88th Street - ‬6 min walk

About this property

SureStay Plus Hotel by Best Western AC LUXE Angeles City

Hotel with free parking, a short walk to Walking Street
SureStay Plus Hotel by Best Western AC LUXE Angeles City offers 56 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 56 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
SureStay Plus Hotel by Best Western AC LUXE Angeles City has a restaurant on site.
24-hour room service is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: PHP 300 for adults and PHP 300 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping

Business services

  • 24-hour business centre

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Hand-held shower head
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Lever door handles
  • Phone accessibility kit
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PHP 20.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately PHP 300 for adults and PHP 300 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

No pets and no service animals are allowed at this property

Property is also known as

SureStay Plus Hotel by Best Western AC LUXE Angeles City Hotel

SureStay Plus Hotel by Best Western AC LUXE Angeles City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 112 reviews" "
Rating 8 - Good. 36 out of 112 reviews" "
Rating 6 - Okay. 13 out of 112 reviews" "
Rating 4 - Poor. 2 out of 112 reviews" "
Rating 2 - Terrible. 4 out of 112 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

DIOMEDES

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is 40dollars a day with broken elevator
Stayed 6 nights in Jul 2024

10/10 Excellent

Arron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Good breakfast at a good price. Close to walking street without the noise/traffic.
Stayed 4 nights in Aug 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2024

10/10 Excellent

Gino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Angeles
Clean hotel. Good location to walking street and food.
Stayed 5 nights in Jun 2024

6/10 Okay

James, Converse

Liked: Cleanliness, staff & service
The place is nice for a short trip.
Stayed 2 nights in May 2024

8/10 Good

Micheal

Stayed 8 nights in May 2024

10/10 Excellent

Benedicta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 4 nights in Apr 2024

4/10 Poor

Bruce

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Be very wary here. Great staff, lots of problems
The staff are amazing and wonderful! We ultimately were in a room that was very comfortable. Here are the issues with this place: 1)Our first room had no hot water; 2) Many of the alternative rooms smelled like raw sewage on a rainy night. You MUST check your room before agreeing to stay; 3) Very weird checkout experience. I advised the front desk that I accidentally dropped a glass of water. I cleaned up the mess, but thought they should know a glass needed to be replaced (as a courtesy). The front desk response was that i needed to pay 200 pesos ($4 US) before I could leave to replace the 40 cent glass. In years of extensive travel I have never been at a hotel so weird and petty. I advise considering other options in Angeles before choosing this hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Oliver

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Estela

Stayed 4 nights in Nov 2023

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that the Wifi did not drop out, the cleaners would video tape themselves cleaning the rooms which is good for security purposes. the indoor pool looked very nice. My only concern which is in no way a fault on the Hotels end was that the street locals would try petty theft tactics
Stayed 3 nights in Nov 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
I would like to say that the staff was the friendliest of the hotels that i have stayed in the entire country. The hotel was undergoing some improvements that made rating it any higher a bit improbable. I think a higher rating scale would improve the ratings by me. At any rate my overall rating would be about 4.3 or 4.4.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one.
Was a great stay Rio and Ed where very helpful. The room was clean. Parking was a bit problematic as they are limited. Hotel is right infront of the road so not much parking spot. But overall it was a pleasant stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

jamarquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Was Really helpful and a pleasure to speak with. Everything was in walking distance as well. Will definitely stay here again 9/10

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the entire staff to be really nice. Particularly I want to thank Eds, Lorna, Kris, and Sandra for being so helpful during my stay. I would definately stay there again. :)
Stayed 17 nights in Aug 2023

8/10 Good

Vellie

Liked: Cleanliness, staff & service, amenities
It is roomy and well laid out but the lights and air conditioning units were not working well. Superior services of the staff to name a few: Roze, Sandra, Mike, Eds, Lorna and Joel. The breakfast food is so greasy but the attendant is quick and respectful.
Stayed 3 nights in Aug 2023

10/10 Excellent

troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff so friendly and they know me by name. If I needed anything they were there. They kept my room clean, fresh towels. I will come here again. The prices was good when I booked the room. If any of my friends decide to come to the Philippines In Angeles city I definitely will recommend this hotel to them. Also I think every staff member should be rewarded from morning to evening shifts. If any person that stayed here and gave a bad review they’re are lying!! Once again this place is awesome!!!
Stayed 5 nights in Aug 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay in spacious, modern and clean rooms. Comfortable bed, good shower and decent wifi. The gem of the stay was the staff, always friendly and helpful even going out of their way to help with a few things I needed to do.
Stayed 7 nights in Aug 2023

10/10 Excellent

Micaela

Liked: Cleanliness
Comfy beds!
Stayed 3 nights in May 2023

8/10 Good

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
I feel the staff could have been better utilized. During my stay there seemed to be idle staff members congregating around the facility with very little guidance from management. It began to get ackward swimming in the pool while eight staff members are either staring at you fron the balcony or the kitchen area. Also the staff members who work by the bar and kitchen should receive additional training on proper hygene practices. While I was eating my meal I witnessed one of the staff popping their pimples while looking at his reflection in the mirror by the bar. It was quite unappetizing.
Stayed 11 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Quiet and comfortable. Very friendly and professional staff. The pool was a nice feature.
Stayed 2 nights in May 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SureStay is totally awesome. The staff is friendly and courteous. The property is well maintained. Would highly recommend SureStay.
Stayed 10 nights in Feb 2023

2/10 Terrible

Manoj

Disliked: Staff & service
Stayed 8 nights in Feb 2023

10/10 Excellent

Harold

Stayed 1 night in Feb 2023