2/10 Terrible
Theresa
Travelled with family
24 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I have never paid for a hotel and not stayed before. We were in town for a family reunion and this is the only hotel accommodations because of the size of the town. Multiple family members were staying in this hotel but beings we all came from different states we arrived at different times, however young cousins wanted to share rooms, should be ok and perfectly normal. My first red flag was when i was asked if i was staying alone, i explained i was but Multiple family members were already there. Checked in and they told me i couldn't use the side door to get to my room i had to use the front door. I carried a load of stuff to my hotel and when came back 3 of them cornered me in the hallway screaming at me that i hadn't paid but i had on a travel site, and started yelling about extra people, because of multiple family members but we weren't all staying together. It was midnight so i just paid the extra $50 and figured when everyone got up in the morning we would clear it up, but then i was told beings it was after 9pm they could not give me a receipt for my extra charge, their system shuts down. So their system was up to charge my card but not to print my receipt.
Every time i left my room to go to my car they were watching me, and by this point I wasn't comfortable staying and checked out. They could check me out but wouldn't again give me a receipt.
I travel extensively by myself and have never felt as uncomfortable as I did in this hotel.
Theresa
Stayed 1 night in Aug 2024