First, this is not a 9 million dollar property. When we arrived at check in time, the house was upside down and the cleaning crew was rushing to finish quickly. We called the manager and they just said they were sorry but didn't give me a solution and I had no where to go. I'm pregnant and we brought our baby and had flown from Florida having planned everything to be there at 3pm (Those mothers reading understand me). We had to wait in a room and the cleaning crew did not do a good job, it was very uncomfortable. There are easy solutions for something like this: they could have sent us to another house to wait while it was thoroughly cleaned and send us something to eat (this cost would have been marginal compared to what we paid for the house). Instead, the owner, who was very rude, called us and asked us why were we in the in the house if the place was being cleaned, but nobody told us so. He told us that if we were not happy we could leave and get a refund, so we basically felt kicked out and where were we supposed to go in the middle of ski season at 5pm in Aspen? Unfortunately, we had no other option but to stay. The balcony sliding door was broken and we called on that same day and nobody answered. We do have to say that the house is beautiful and with a great location. However, it's sad that it is not well maintained nor managed.