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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Pool
Restaurant
Pool
View from property
Lobby

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Rochester Regional Health
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Batavia

With a stay at Quality Inn & Suites Palm Island Indoor Waterpark in Batavia, you'll be within a 5-minute drive of Palm Island Indoor Waterpark and Batavia Downs Casino. .This family-friendly hotel is 15.5 mi (24.9 km) from Six Flags Darien Lake and 1.1 mi (1.7 km) from Centennial Park.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • Centennial Park - 2 min drive - 1.8 km
  • Holland Land Office Museum - 3 min drive - 2.5 km
  • Rochester Regional Health - 3 min drive - 2.9 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Subway - ‬4 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge).
Make yourself at home in one of the 194 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a water park (surcharge), or other amenities including complimentary wireless internet access and an arcade/game room. Additional features at this hotel include gift shops/newsstands, a banquet hall, and a vending machine.
Take advantage of the hotel's room service (during limited hours). A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Batavia? This hotel has 7319 square feet (680 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 105 out of 1001 reviews
Rating 8 - Good. 129 out of 1001 reviews
Rating 6 - Okay. 160 out of 1001 reviews
Rating 4 - Poor. 212 out of 1001 reviews
Rating 2 - Terrible. 395 out of 1001 reviews

4.6/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

lacy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Talha, Hamilton

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People with families and young children, please stay away!
Stayed 2 nights in Oct 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

james

Disliked: Cleanliness
The hotel is run down and falling apart.
Stayed 1 night in Oct 2025

4/10 Poor

Ivan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I don't use 1 out of 5 because the staff was friendly to me. When I arrived my room was not ready. I was lucky that the attendant assigned me a new room. I booked two rooms, and in both rooms the air conditioner could not be turned off. This was important for us because it was dirty, and we got stuffed nose because we could not turn it off. The door in my room was broken and could not close, the shower in the other room did not work. We saw cockroaches in the breakfast bins and a door in the second floor. The staff is friendly, but it seems that the managers do not want to pay for cleaning, plumbing, etc. And I am surprise they don't pay because the cost was high. Because of the high price I did not check the reviews where other people have seen the same as I have.
Stayed 1 night in Oct 2025

2/10 Terrible

Helen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The guest room was worn and tattered, cushions were stained and nasty. Peeling paint, hole in the wall water/mold stains. Beds were lumpy. There is no security, no card needed to enter thru unlocked back door. People hanging out and smoking weed. HVAC was loud. TV remote did not work. Room was clean. Carpet is new. I saw no evidence of bug infestation
Stayed 1 night in Oct 2025

6/10 Okay

John

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, not a place I would return to.

4/10 Poor

Josemon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a very old building, room is big . It is ok f I’ll c for o e night stay is there . We mainly needed non smoking good bed and decent bathroom.
Stayed 1 night in Oct 2025

2/10 Terrible

Wai Lun Aaron

Disliked: Cleanliness, property conditions & facilities
It is pretty bad. If I can canceled I would have.
Stayed 1 night in Aug 2025

2/10 Terrible

Conie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People were smoking weed. Rooms stinks like cigars and weed. Smoke detectors were constantly beeping, water in elevators, overall dirty hallways
Stayed 4 nights in Sep 2025

6/10 Okay

tim

Stayed 2 nights in Oct 2025

10/10 Excellent

Shaun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room specifically was
Stayed 1 night in Sep 2025

4/10 Poor

alexandria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bad room

stains on the walls, holes in the comforter, asked for 1 king bed, got 2 doubles and was told we could get a refund and leave or we could deal with it and stay.
Stayed 1 night in Sep 2025

2/10 Terrible

Isabella

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was dirty, old, gross, unsafe. The side door never locks, anyone can get into the hotel. The side door also has broken glass. That hotel is sketchy. The worst hotel ive ever stayed in
Stayed 1 night in Sep 2025

2/10 Terrible

Autumn

Stayed 2 nights in Sep 2025

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and convenient location, but the premises need TLC!
Stayed 1 night in Sep 2025

4/10 Poor

Elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The amenities that were listed were not available, and there was not an explanation as to why or if they were going to become available. I am referring to the arcade room which is the main reason we booked this particular hotel. We found two cockroaches in our room in two different areas. One was above one of the beds on the wall and the other was found in the bathtub. This was absolutely disgusting. Not to mention, the floors had not been vacuumed prior to us staying as there was hair, crumbs and wrappers everywhere. We were concerned of the condition of the room and when we reported it, nothing was done about our displeasure. We were very disturbed and disgusted by this hotel. And unhappy with the service after receiving a complaint.
Stayed 2 nights in Sep 2025

4/10 Poor

Todd

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a total rehab. The hallways smelled and the rooms are in rough shape.
Stayed 1 night in Sep 2025

2/10 Terrible

VeLoie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was terrible! Leaky air conditioner made the carpet all wet in that corner of the room. Privacy curtains were pulled down partly making it impossible to close without propping a chair up against them and pulling them closed with my hair clip. There was also a big indentation with huge cracks in the outside wall that looked like a car had hit the outside wall. When I told the person at the desk that they shouldn't rent out that room because there may soon be mold starting due to the water problem and people shouldn't have to makeshift the curtains in order to have privacy she just said "Oh I'm sorry you were unhappy with your stay, I guess that is why we are renovating the whole place, so come back next year." Will never stay at a Quality Inn again if they are willing to rent out a room like that even for a night. TERRIBLE!
Stayed 1 night in Sep 2025

6/10 Okay

Mike

Liked: Staff & service, amenities
Good value. Most part good shape
Stayed 2 nights in Sep 2025

2/10 Terrible

Gary

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Our room was ran down, bed uncomfortable. The water in the toilet ran all night. Not sure how safe the neighborhood was. The counter in the bathroom was broke, as one of the headboard. A chair that was in there looked like someone sat in it with dirty work clothes and there was glitter left on it. The beds were not very comfortable either. Will not stay again.
Stayed 1 night in Sep 2025

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wall paper was peeling off the walls ac didn’t work in multiple rooms. If I wasn’t as tired as I was I would have went somewhere else. I was on the 3rd floor and we didn’t want to leave our room cause it felt unsafe
Stayed 1 night in Sep 2025

2/10 Terrible

Jeremy

Disliked: Amenities
The hotel was disgusting and terrible disrepair and filthy
Stayed 1 night in Sep 2025

2/10 Terrible

Kirk

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very rundown property there are homeless people hanging out and lots of people partying and smoking pot in the parking lot. I didn’t feel safe there but if you get like a half a mile away towards town it’s actually nice. I would never stay here again. They didn’t even put toilet paper in the bathroom
Stayed 1 night in Sep 2025

4/10 Poor

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not sure if in transition or ownership/renovations, but evidence of active drug use(by odors and direct observation) and possible long term living arrangements for some. Nice area and better options close by. Would not stay as a single female.
Stayed 1 night in Sep 2025