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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

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Lobby
Restaurant
Interior
Premium bedding, desk, iron/ironing board, free cots/infant beds

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Holland Land Office Museum
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Batavia

With a stay at Quality Inn & Suites Palm Island Indoor Waterpark in Batavia, you'll be within a 5-minute drive of Palm Island Indoor Waterpark and Batavia Downs Casino. .This family-friendly hotel is 1.1 mi (1.7 km) from Centennial Park and 1.4 mi (2.2 km) from Holland Land Office Museum.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • Centennial Park - 2 min drive - 1.8 km
  • Holland Land Office Museum - 3 min drive - 2.5 km
  • Rochester Regional Health - 3 min drive - 2.9 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Burger King - ‬3 min drive
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬10 min walk

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge).
Make yourself at home in one of the 194 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a water park (surcharge), or other amenities including complimentary wireless internet access and an arcade/game room. Additional features at this hotel include gift shops/newsstands, a banquet hall, and a vending machine.
Take advantage of the hotel's room service (during limited hours). A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Batavia? This hotel has 7319 square feet (680 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 107 out of 1003 reviews
Rating 8 - Good. 133 out of 1003 reviews
Rating 6 - Okay. 158 out of 1003 reviews
Rating 4 - Poor. 213 out of 1003 reviews
Rating 2 - Terrible. 392 out of 1003 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rocky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Tiffany

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was not clean. There was makup on my pillows. The toilet didnt work, at least they changed our room. The 2nd room was much better and i cam tell it was actually cleaned.
Stayed 1 night in Aug 2025

2/10 Terrible

Kara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark is only open for limited hours on Saturday and Sunday. Glass doors were shattered. Building inside and outside are disgusting. Instantly checked out and asked for a refund due to the unsafe conditions for my family.
Stayed 4 nights in Aug 2025

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didnt flush, switched to another room. Group of people tailgating under my window until 1am, manager could not make it stop. I did not feel safe at all. No amenities in room except microwave and tv. Will not go back
Stayed 2 nights in Aug 2025

4/10 Poor

Diane

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Could use a coat of paint all over. Door glass was smashed on side entry. Creepy people hanging around outside.
Stayed 1 night in Aug 2025

6/10 Okay

Noel

Stayed 2 nights in Aug 2025

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs Down, Do Not Recommend

The first room we were given reeked of smoke, had no artwork and things peeling off the wall and was generally disgusting. I went back to the desk to request a different room and was told the hotel was sold out, which there is no way is possible given the size, lack of cars in the parking lot AND at my insistence, how another room suddenly became available. The second room did not reek of smoke but had a hole in the back of the bathroom door, random stains on the comforters and holes in the sheet from where they were burned with cigarettes. The bed sunk a LOT when I sat down and the as quite overused. If there was another option and it wasn’t already very late at night, we would have absolutely been leaving. That said, we didn’t have another option and needed a place to sleep, so we made it work. The wifi only worked sporadically, the tub was oddly curved at the bottom, very beat up and the shower head was very low (I’m 5’2” so that’s saying something) making our showers not overly comfortable and the included breakfast was some cereal, random granola bars and coffee…also very disappointing. We did not utilize the “waterpark” as I’m not sure it’s open at all during the week and we were not sticking around to find out, but we did have a view soI included a picture of that as well. I still don’t recommend it for any reason.
Cigarette burns in sheets
Tub
Waterpark
Poor breakfast options #1
Stayed 1 night in Aug 2025

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, roaches and dirty couches stained holy sheets
Stayed 2 nights in Aug 2025

4/10 Poor

Jonas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decadent hotel

It's sad to see, but this is a decadent hotel, barely collapsing. All areas are outdated, very old carpet and furniture, cleaning is also very bad, broken elevator, etc. Bathroom disappointing as well. At least the be mattress was fine and the water park very good, despite empty.
Stayed 1 night in Aug 2025

2/10 Terrible

Andrea

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Basically everything in the room was broken. Not enough lighting and felt very unsafe. The hallways smell of bleach and smoke. We went back up to the front desk and let them know we would not be staying and left.
Stayed 1 night in Aug 2025

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service, room comfort

Maintenance not around

Room was clean and comfortable except the microwave was on the floor and the bathroom light was not working (room 434). I did not care about the microwave but I called for the light at 6:30 pm and was told someone would come right up. By 9:30 no one had shown up yet so we left.
Stayed 1 night in Aug 2025

2/10 Terrible

Ciara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t recommend
Stayed 2 nights in Aug 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
swe did not register or stay 8/14-15 we stayed 8/16-17
Stayed 1 night in Aug 2025

6/10 Okay

Debra

Travelled with family
Disliked: Cleanliness, amenities
Room smelled like stale cigarettes, wash cloth over the smoke alarm and vent falling off wall . We switched rooms the second room smelled musty and the toilet didn’t stop running I paid 200 for a room I was not okay sleeping in the blankets were dirty I had to use my own bedding and pillows
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. We had no ceiling tiles
Stayed 1 night in Aug 2025

4/10 Poor

Louis

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The back entrance had a broken glass door and the room had a broken closet glass door. It’s dangerous. Someone can get injured. The floor I was on had a section that was dark. Looked creepy. The water from the bathroom sink had a distinct smell, not good. People smoking in front of the entrance, not a good look. Staff was friendly.
Stayed 2 nights in Aug 2025

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was less than favorable. Room was dirty and smelled heavily of cigarette smoke. Pool, bar and restaurant are all closed. There are people living there and have bikes chained up in the hallways. They were cooking in the parking lot on a gas grill less than a foot from the building. It was a girls trip with my 11 and 12 year old daughters and anytime we left our room we were followed by the male staff down the hallways.
Stayed 1 night in Aug 2025

2/10 Terrible

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service awesome, pool or hot tub not available during week!!, no prices on vending machines except ice cream. Also ice-cream did not accept coins.
Stayed 1 night in Aug 2025

2/10 Terrible

Mabel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, had to cancel reservation due to unsafe and filthy conditions.
Stayed 2 nights in Aug 2025

6/10 Okay

Theodore

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property needs some serious renovations. One elevator was not working. One ice machine was removed for not working. Rugs were worn. Hallways need updating. But the room was very good except a painting missing from the wall. Beds were excellent. Fridge and other amenities were operating. It was quiet. The smoking floor had a very strong smoke smell but the non-smoking floor where we stayed was fine. The value was good as it was inexpensive but be prepared for overlooking the general state of disrepair of the overall facilites. Breakfast was simple but fine with cereals, hot oatmeal, juice and doughnuts.
Stayed 1 night in Aug 2025

2/10 Terrible

Mackenzie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a very old, outdated, and dirty hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Wayne

Stayed 2 nights in Aug 2025

2/10 Terrible

Janice

Unfortunately, my husband had to have unexpected surgery the day we were supposed to stay. When I booked, I paid for whatever type of trip insurance they offered. Weeks before our intended stay I tried to cancel and was told hotel would not honor the cancelation insurance. Needless to say, we were ripped off!
Stayed 1 night in Aug 2025

2/10 Terrible

Kevin

Liked: Cleanliness, staff & service

Not a good look at Quality Inn in Batavia, NY

The only thing that was good about your Hotel was that it was close to Batavia Downs. The rooms air conditioning barely kept the room cool, the elevator wasn't working, smoking was permitted too close to the entrance doors. Not enough handicapped parking, The breakfast in the morning was a joke and for that low level of Hotel, the price was way too high. This Hotel was the worse hotel I have stayed in, in quite some time!!!
Stayed 1 night in Aug 2025

8/10 Good

Rebecca

Stayed 1 night in Jul 2025