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Candlewood Suites Aurora-Naperville by IHG

2.5 star property

Photo gallery for Candlewood Suites Aurora-Naperville by IHG

Exterior
Fridge, microwave, stovetop, dishwasher
Exterior
Interior
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Kitchen

Explore the area

Map
2625 W Sullivan Road, Aurora, IL, 60506
  • Aurora University
    ‪8 min drive‬
  • Paramount Theater
    ‪10 min drive‬
  • Hollywood Casino Aurora
    ‪10 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪48 min drive‬

Room options

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom (1 Queen Bed)

  • 57 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr)

Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr)

Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible, Tub)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible, Tub)

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Accessible, Roll Shwr)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Comm, Accessible, Roll Shwr)

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 2 Double Beds

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Aurora North - Naperville by IHG

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
3.9 out of 5, Good, (724)
The price is NZ$193
for 1 room
includes taxes & fees
24 Mar - 25 Mar
Holiday Inn Aurora North - Naperville by IHG

About the area

Aurora

Located in Aurora, Candlewood Suites Aurora-Naperville by IHG is in the business district, within a 10-minute drive of Splash Country Waterpark and Aurora University. .This hotel is 5.3 mi (8.6 km) from Paramount Theater and 5.6 mi (9.1 km) from Hollywood Casino Aurora.

What's nearby

  • Vaughan Aquatic Center - 3 min drive - 2.4 km
  • Aurora University - 8 min drive - 6.4 km
  • Chicago Premium Outlets - 9 min drive - 10.5 km
  • Paramount Theater - 10 min drive - 8.6 km
  • Hollywood Casino Aurora - 10 min drive - 9.1 km

Getting around

  • Aurora Transportation Center - 17 min drive
  • Chicago, IL (DPA-Dupage) - 32 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Mother's Pancake House - ‬5 min drive
  • ‪Panera Bread - ‬16 min walk
  • ‪Primos Tacos - ‬8 min drive
  • ‪Chipotle Mexican Grill - ‬12 min walk

About this property

Candlewood Suites Aurora-Naperville by IHG

Hotel with free parking, in the vicinity of Splash Country Waterpark
Candlewood Suites Aurora-Naperville by IHG offers 83 accommodations with DVD players and complimentary newspapers. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Aurora hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 83 guestrooms, featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, while DVD players and cable programming provide entertainment. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and shopping on site. This hotel also features a television in a common area, a picnic area, and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites Aurora-Naperville by IHG.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre
  • Shopping

Family friendly

  • DVD player
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch TV
  • TV channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
1 total (up to 30 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Aurora-Naperville
Candlewood Suites Hotel Aurora-Naperville
Candlewood Suites Aurora - Naperville Hotel Aurora
Candlewood Suites Aurora-Naperville Hotel
Candlewood Suites Aurora Naperville
Candlewood Suites Aurora Nape

Candlewood Suites Aurora-Naperville by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 298 out of 684 reviews
Rating 8 - Good. 158 out of 684 reviews
Rating 6 - Okay. 84 out of 684 reviews
Rating 4 - Poor. 63 out of 684 reviews
Rating 2 - Terrible. 81 out of 684 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dierdre

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay at this facility was nothing short of terrible. Upon entering our room we noticed that the floors were dirty and there was an odor in the hallway. Since we arrived at 11pm and were traveling with two young children, we decided not to reach out to the front office staff as we were more concerned with settling in and getting the children to bed. I then decided to take shower and the first thing I noticed was not only we Lee there not enough towels for our party, but the hand towels were dirty and had black marks on them. I proceeded to shower, grabbed a towel to dry myself off, but upon opening the towel I noticed there was pubic hair and what looked like someone’s hair from their head in the towel. At this point I was concerned of bed bugs. My family and I decided to sleep on top of the covers, and I immediately made reservations to stay somewhere else the following night. Early the next morning, we packed up and I made a complaint to the front desk staff. They let me know that I needed to reach out to the manager as I requested a refund for the second night that were to stay. I reached out to the manager via text (recommended by hotel staff) and I have not heard from him/her yet. I do not recommend this place. The room was dusty, dirty, and I will not stay at another Candlewood Suites ever again now.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jamyra

Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

WADUD

Liked: Cleanliness, staff & service, property conditions & facilities
Feels like home away from home, nice amenities
Stayed 1 night in Nov 2024

8/10 Good

LaWonna, Oswego

Liked: Cleanliness, staff & service, property conditions & facilities
This was an ok stay for me. They do accept pets, so the hallways were no always the best smelling. That's a turn off for me. The staff was nice enough, but really didn't seem as if they loved what they did. Not a horrible stay, but also, not EXACTLY what I'm accustom to. In a word... MEH
Stayed 2 nights in Oct 2024

8/10 Good

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and cozy
Stayed 1 night in Nov 2024

10/10 Excellent

Venice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2024

6/10 Okay

Carey

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was not clean. Smears of something on picture and wall. The shower pressure was nonexistent.
Stayed 1 night in Oct 2024

10/10 Excellent

Guadalupe

Stayed 1 night in Oct 2024

4/10 Poor

Angela

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Need to do better with cleaning up the hotel.
Being that all other hotels was booked that was close to my job which was 15min away and I’m being a IHG member. Candlewood suite had available rooms . So I was able to get a room booked for the days that I was there. So on my last day there I was a roach in the bathroom ceiling.
Stayed 2 nights in Oct 2024

10/10 Excellent

DeAsia

Comfortable, clean , and in a quiet area. Very peaceful and staff was very helpful & friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There were hairs in our bed so we didn't stay there! Housekeeping never changed the sheets, they just made the bed. GROSS! There were many long black hairs in the bed.
Stayed 2 nights in Sep 2024

2/10 Terrible

Jireh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to keep my entire $75 incidental fee and I had to report to my bank. Other than that, everything else was bad as well.
Stayed 1 night in Sep 2024

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2024

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
In a good location for where we were visiting. It was a bit rundown in the hallways. My main complaint is being given one towel and wash clothe per person on a multi night stay. The water pressure was great in the shower and our room was very clean.
Stayed 3 nights in Aug 2024

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

4/10 Poor

jeffrey

Stayed 2 nights in Aug 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw a cockroach in the room, but that could happen at any hotel. The staff was great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Sreekrishna

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
FIX THE SHOWERS ! The water pressure in the bathroom is horrible. Its a trickle at best !
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Aug 2024

10/10 Excellent

Andolf

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2024

10/10 Excellent

john

Stayed 1 night in Aug 2024