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Extended Stay America Select Suites - Austin - Northwest

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Select Suites - Austin - Northwest

Exterior
Standard Studio, Non Smoking, Refrigerator & Microwave
Lobby
Deluxe Studio, Non Smoking, Refrigerator & Microwave
Deluxe Studio, Non Smoking, Refrigerator & Microwave

Reviews

5.2 out of 10

Popular amenities

  • Pet-friendly
  • Laundry
  • Parking included
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
13689 Research Blvd, Austin, TX, 78750-2209
  • Austin Aquarium
    14 min walk
  • Cover 2
    2 min walk
  • Lakeline Station
    5 min drive
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    27 min drive

Room options

View all photos for Standard Studio, Non Smoking, Refrigerator & Microwave

Standard Studio, Non Smoking, Refrigerator & Microwave

Standard Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, Non Smoking, Refrigerator & Microwave

Standard Studio, Non Smoking, Refrigerator & Microwave

Standard Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, Non Smoking, Refrigerator & Microwave

Deluxe Studio, Non Smoking, Refrigerator & Microwave

Deluxe Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

WoodSpring Suites Austin North I-35

Parking included
Free WiFi
Air conditioning
Laundry
2.7 out of 5, (705)
The price is NZ$124
for 1 room
includes taxes & fees
8 Jan - 9 Jan
WoodSpring Suites Austin North I-35

About the area

Austin

With a stay at Extended Stay America Select Suites - Austin - Northwest in Austin (Pond Springs), you'll be within a 15-minute drive of Lake Travis and Lake Austin. .This hotel is 15.5 mi (25 km) from University of Texas at Austin and 13.6 mi (21.9 km) from Kalahari Indoor Water Park.

What's nearby

  • Austin Aquarium - 14 min walk
  • Lakeline Mall - 4 min drive
  • Main Event Entertainment - 5 min drive
  • Arboretum at Great Hills Mall - 8 min drive
  • Lake Travis - 12 min drive

Getting around

  • Lakeline Station - 5 min drive
  • Austin Station - 19 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 27 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Texas Roadhouse - ‬18 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪P. Terry's Burger Stand #14 - ‬11 min walk
  • ‪Pinballz Lake Creek - ‬7 min walk

About this property

Extended Stay America Select Suites - Austin - Northwest

Suburban Austin hotel in Pond Springs with free parking
Extended Stay America Select Suites - Austin - Northwest offers 113 accommodations with hair dryers. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Make yourself at home in one of the 113 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 34-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Things to do

  • Golf

Family friendly

  • Full-sized fridge
  • Kitchen
  • Laundry facilities
  • Microwave
  • Separate dining area

Conveniences

  • Lift
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 34-inch flat-screen TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Dining room
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (9:00 AM - 10:00 PM) and Saturday - Sunday (10:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Full payment for stays of 7 nights or longer is due at time of check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.
This property's reception is open Monday-Friday 9 AM-8 PM, Saturday 10 AM-4 PM, and Sunday 3-8 PM. If the office is closed, guests can call extension 500 from the lobby phone for check-in assistance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

WoodSpring Suites Austin Aquarium Hotel
Value Place Hotel Austin Northwest
Value Place Austin TX Northwest Hotel
Value Place Austin TX Northwest
WoodSpring Suites Aquarium Hotel
WoodSpring Suites Aquarium
Value Place Austin TX (Northwest)
Value Place Austin Northwest
WoodSpring Suites Austin Northwest Research Blvd
Extended Stay America Select Suites Austin Northwest
Extended Stay America Select Suites - Austin - Northwest Hotel
Extended Stay America Select Suites - Austin - Northwest Austin

Extended Stay America Select Suites - Austin - Northwest Reviews

Reviews

5.2
Rating 10 - Excellent. 85 out of 480 reviews" "
Rating 8 - Good. 66 out of 480 reviews" "
Rating 6 - Okay. 65 out of 480 reviews" "
Rating 4 - Poor. 65 out of 480 reviews" "
Rating 2 - Terrible. 199 out of 480 reviews" "

5.6/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

5.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Barbara

Wouldn’t let me check in because my wife who was NOT on the reservation didn’t have her ID
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Waiting for confirmation of refund
Was not allowed to check in because the card I presented For my security deposit was not adequate even though it was a master card debit card that had over $500 available That I have used several times for security deposits, then took the card out of my ridge wallet and a put them on the counter and asked her to pick one, she then told me she was canceling my prepaid reservation, I asked her for proof of refund, she gave me proof of cancellation, not proof of refund. I then had to book another nearby hotel that I’ve used frequently at nearly double the price.
Stayed 1 night in May 2024

8/10 Good

Patricia

Stayed 2 nights in Apr 2024

2/10 Terrible

Reginice

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not chance booking here. I had a room booked and paid for in advance; I paid for the room 3 weeks before I was due to stay. They sold it! I showed up the day of around check in time to check in and get my key. The the older man and the taller man working the “front desk” told me they were understaffed and the turnover/ cleaning of rooms was behind. They couldn’t tell me what time I’d be able to check in and I told them I would have to leave for an event and wouldn’t return until 11p when I knew they closed the reception at 9p. So I told them it was imperative that I check in; both of the guys told me to call the number on the gate and the in house staff would be able to get me checked in. I returned when I said called the number and the woman on the phone told me it was a busy festival weekend and that they sold my room and that I would be refunded. I am a woman, in a city I don’t live, at 11:30p, during a festival weekend when everyone is now sold out Or astronomically priced. That’s where they left me. I received a refund from Orbitz who I booked with; turns out they marked me as a no show!Just know your booking is not guaranteed here and they will lie to your face. I will not give Extended Stay another chance to set me up like that again.
Stayed 2 nights in Mar 2023

4/10 Poor

Carlos

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel review
People in front desk was not nice, they dont have customer orientation, specially a black lady They had a mess with reservations hotel was clean but the mattresses were very uncomfortable .
Stayed 1 night in Apr 2024

2/10 Terrible

Breaira

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice rooms
Stayed 3 nights in Apr 2024

6/10 Okay

Soumya

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place great! Super Clean hallways and floors in your room. It smells so fresh. Everyone goes out of their way to make sure you are happy. Rooms are really nice and comfortable. I booked a room for 22 more days for those reasons. Great find in Austin. Prices are great as well. Enjoy!
Stayed 7 nights in Mar 2024

10/10 Excellent

Donnesha

Stayed 27 nights in Feb 2024

2/10 Terrible

Trudy

Disliked: Staff & service, property conditions & facilities, room comfort
I never stayed they took my money
Stayed 1 night in Mar 2024

6/10 Okay

Diego

Business traveller
Liked: Staff & service
The Staff was helpful and accommodating.
Stayed 1 night in Mar 2024

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

2/10 Terrible

Erica

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Thomas, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a low cost clean accommodation. However, the check-in is not at a front desk, but a desk behind a steel shutter that closes at 10 PM. We were, however, able to get the attention of night staff when we checked in at 10:10. The security is better than any other hotel, you can't even get to the elevators without a key card. There was a ruckus on the hall and staff were fast to quell this issue.
Stayed 1 night in Mar 2024

4/10 Poor

Mark

Disliked: Room comfort
Room not cooling
The AC didn’t work well to hot inside room Had checked in and went to room and they where still cleaning the room The room was clean but wouldn’t recommend to staying there again
Stayed 1 night in Mar 2024

4/10 Poor

Kenneth

Stayed 1 night in Mar 2024

2/10 Terrible

billy

Disliked: Amenities
Stayed 14 nights in Dec 2023

10/10 Excellent

Amy M

Stayed 4 nights in Nov 2023

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Ever
Check in went fine. However once we got to the room it was not clean, there were drugs (not much but still) left in the top drawer of the dresser as well as the previous occupants clothing, no washcloths, and no remote for the TV. There were roaches crawling around in the hallway, thankfully we didn’t see any in the room. When we brought up the situation with the remote the employee was aggravated and not very nice, but we did get a remote for the tv. When we brought up not having washcloths in the room (so we could even clean it ourselves) the employee said they’re running low and couldn’t give us any. These are just the main complaints I have. We will not be staying at this location or any other location. Definitely the worst experience I have ever had.
Stayed 2 nights in Nov 2023

2/10 Terrible

Bonishia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, other guest complained about unresolved maintenance issues. No air. Front desk attendance not present.
Stayed 1 night in Nov 2023

4/10 Poor

Rick

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Hernan Dario

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo, horrible ! Tengo imágenes de la habitación como la entregaron sin tendidos de cama, la nevera no servía, el baño con 1 rollo de papel toilet para una estadía de 4 días, nunca tuvimos housekeeping, ni amenities, la persona de la recepción nunca nos resolvió nada. No lo recomiendo JAMÁS.
Stayed 4 nights in Oct 2023

2/10 Terrible

Maricarmen

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡
Stayed 3 nights in Oct 2023