2/10 Terrible
Sue
Travelled with partner
18 Feb 2025
Disliked: Staff & service, amenities, property conditions & facilities
Wifi was useless and limited sound proofing between rooms. Bathroom was shabby, cheaply built and dated. Partner slipped on the slick metal shower tray (there was nothing to grab hold of to steady himself other than the cheap shower curtain) and fell. The shower wall liner was only thin wet room wallboard (seratone) with no reinforcing and being a larger man his hip went through the wall when he fell.
There was a small solid wood shelf placed directly above the rubbish bin. He cracked his head hard (drew blood and almost knocked himself out) on the corner of shelf after using bin. Very unsafe placement. We reported both incidents on checkout. Staff took 2 phone numbers, email address and 2 card details. I asked to be informed asap as to what would happen. I returned to motel 5 times over a week to enquire about the incident. Until the last time the owner was never on site. Reception staff were unable to update me and assured me they were telling the owner I would like some contact from her. She never bothered to contact me regarding either of the incidents. When I finally got lucky and she was there she charged us for the repair to the shower and inquired as an afterthought about the damage done to his head. I don't believe we should have had to pay anything for a genuine accident caused more by their use of cheap materials. I would not recommend this property and will never go back.
Sue
Stayed 1 night in Feb 2025