2/10 Terrible
Sara
Travelled with family
8 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room has a rating of 9.2 (rating described as "wonderful") with 191 reviews. I truly believe these ratings are forged. My family does a lot of traveling and this is the second to worst place we've ever stayed. We are not high maintenance people.
When we arrived that evening, the staff had left the windows open, likely to try and cool the room down before our arrival. However, the screens were literally destroyed and the room was swarming with bugs. To prevent more bugs from coming in, we had to shut the windows, which left us sweltering in the night, as there is no AC.
There was an entire tile broken out in the bathroom so you could see into the wall.
The bathroom door didn't shut.
The ceiling had so much water damage in one area that the tiles were concave.
There was no interior dead bolt or lock. Anyone who had access to the room key or room key machine could enter at will. We felt so unsafe that we looked into other hotel rooms at 12:00 at night but there were none in close proximity. Instead, my son slept with a swiss army knife and I took down the iron to protect ourselves.
It was terrible! I have pictures and a video to support this review.
Sara
Stayed 1 night in Jun 2024