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No remarks except internet was spotty sometimes

Breakfast at the Bella Vista is definite a highlight of the day. Captain of the Restaurant is a phenomenal woman named Jazmin Sous who runs an incredible team of servers and I’ll just name a few Luis Angel, Martin, Adolfo Armando, Clara, Ricardo, Ismael, Yasmin, Lilliana, Cesar and Baltasar. Their whole mission is to make your vacation as wonderful as they possibly can and it’s an incredible way to start the day and then it’s off to the beach where you run into another incredible group of servers that are there to elevate your beach day. Alberto runs a team including Margarito, Xavier,Sergio, David, Jose Juan, Edwin, Emanuel, Ivan, and Nefali and they are at your service the entire day. The rooms are clean, crisp with gorgeous views. The hotel lobby is beautiful. My husband and I have been going here for many many years and the beauty of the hotel and the kindness of the staff is what brings us back every year.

Las instalaciones estaban muy bien cuidadas, las habitaciones muy limpias, pero sobre todo la atención del personal sin duda alguna fue la mejor.

We spent seven full nights at Portofino and it was truly serene. Three things stood out: 1) The staff. Our servers E and A were truly amazing. Sometimes there was a language barrier, but it was more entertaining than a negative. As a US resident visiting a foreign country I don't expect our hosts to automatically speak english and it was actually more authentic to wade through some back and forth. And it wasn't a distraction at all we enjoyed the conversation. They were always checking on us. 2) The view. We saw seven sunsets, all equally brilliant, and all different but the same at the same time. It became the highlight of every day. 3) If you want relaxation, this is it. You move on your own time. If you want to visit local areas, there is a convenient bus that rolls through and can take you to the airport or towards Barra de Potosi. Taxis and rental cars work as well and you can park there for free. And there is absolutely nothing wrong with sitting by the pool or exploring the beach all day long. We would go back 100%.

Comida baja calidad, repetida en sus restaurantes, mal servicio del staff, no recomiendo hospedarse

Food was okay! What i did not like is only two elevators were working. There was a lot of people waiting in line. Pool was not too clean. And overall it really sucked because thanks to airline Aeromexico we lost a day at the hotel.