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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Pool
Premium bedding, desk, iron/ironing board, free cots/infant beds
Premium bedding, desk, iron/ironing board, free cots/infant beds

Reviews

5.4 out of 10

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    7 min walk
  • Batavia Downs Casino
    16 min walk
  • Holland Land Office Museum
    3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Batavia

With a stay at Quality Inn & Suites Palm Island Indoor Waterpark in Batavia, you'll be within a 5-minute drive of Palm Island Indoor Waterpark and Batavia Downs Casino. .This family-friendly hotel is 24.8 mi (39.9 km) from Lake Ontario and 27.8 mi (44.8 km) from Letchworth State Park.

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk - 0.6 km
  • Batavia Downs Casino - 16 min walk - 1.3 km
  • Batavia Primary Care - 4 min drive - 3.4 km
  • Rochester Regional Health - 4 min drive - 2.6 km
  • United Memorial Medical Center - 5 min drive - 2.7 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge), a fitness center, and a children's pool.
Make yourself at home in one of the 194 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Don't miss out on recreational opportunities including a water park (surcharge) and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Batavia? This hotel has 7319 square feet (680 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.
Quality Inn & Suites Palm Island Indoor Waterpark has a restaurant on site.
Chasers Lounge - This lobby lounge serves dinner only. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site

Food and drink

  • Free continental breakfast
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Chasers Lounge

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Water park access (surcharge)

Family friendly

  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space (7319 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4
Rating 10 - Excellent. 116 out of 1000 reviews" "
Rating 8 - Good. 180 out of 1000 reviews" "
Rating 6 - Okay. 202 out of 1000 reviews" "
Rating 4 - Poor. 205 out of 1000 reviews" "
Rating 2 - Terrible. 297 out of 1000 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kristen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
Our room was disgusting. Sprinkler on celing was broke with toliet paper wrapped arpund it. Hallway smelled toliet broke water park was closed until weekend probably because of covid 19 when everything is supposed to be open.
Stayed 1 night in Aug 2024

2/10 Terrible

Steve

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
See the thing is, I never do reviews. I hate reviews and they generally fake. But this place was so bad, mind you we booked last minute, that we slept in our clothes , didn’t shower, didn’t use the water to brush our teeth, and slept on top of the bed with towels. The pictures don’t even do it justice.
Stayed 1 night in Aug 2024

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
We stayed 1 night for a concert, the bathroom i got stuck in for an amount of time until my husband came back. The waterpark was closed and we were never told when we got there. The breakfast was gone through by some of the employees. The kicker we were evucated out of our rooms which made us leave one of our meals in the room. I would have went down to speak to a manager about our stay. No one was around!!
Stayed 1 night in Aug 2024

4/10 Poor

Victor

Disliked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

Kassey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing about the hotel I liked was the size of the room. Other rhan that it was the WORST experience I ever had staying in a hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if possible
Was looking for a place to stay on a trip home. Check in was quick but that’s pretty much the only positive. The room smelled terrible. The bathroom was gross and there was dirt by my feet when under the sheets. Icing on the cake was there was a special needs/autistic child which I could hear the entire night. Definitely wasn’t his fault but between that and doors slamming at 1am I got no sleep.
Stayed 1 night in Aug 2024

4/10 Poor

shawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the worst place i have ever booked through expedia. part of the reason i chose this place was the water park. i didnt find out, until after checking in, it was closed on the 3 days i stayed there. they showed pictures of a dining room in the advertisement, but there was none to be found. no restaurant, also advertised, on the property. my room was horrible. one trash can reeked of the stench of a dead animal. i took it to the front office for a new one. that one was used to carry broken shards of glass that were glued together with dried up soda and caked on the bottom. the trash can in the bathroom was also disgusting. it had old trash in the bottom that was also glued to the inside. i went to use the microwave but there was a tim hortons cup stuck to the glass tray inside. the tray was covered with some type of sticky substance (on top and underneath the tray) and appeared that some item had been put inside and burst all over the interior. it was freaking nasty. i didnt dare use the shower and slept on top of the blankets in order to avoid bedbugs. i could keep going, but i'll run out of space. it's a shame that these people are a part of the choice hotel chain. i used to go to their places, but this example was enough to convince me to try other places to stay.
Stayed 2 nights in Aug 2024

2/10 Terrible

danisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had no gym The water park was close. The attendant wasn’t pleasant. It’s not a place I would go there again with my family
Stayed 1 night in Aug 2024

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, door locks not working, holes in bathroom door and blemishes on walls, insufficient electrical outlets, room not serviced, poor breakfast selection, oatmeal was old, holes in driveway and parking lot. Definitely NOT up to American standards. I DO NOT RECOMMEND THIS PROPERTY.
Stayed 2 nights in Aug 2024

2/10 Terrible

michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is terrible would never stay again we went for the water park which was ok . The hotel needs ALOT of work !!!
Stayed 1 night in Aug 2024

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival there was no one at the desk. I called and no answer. A few min later someone came in to help. But by this point I had a chance to look around and the building is in complete disarray. The outside of the building was filthy and in desperate need of repairs. I never even made it to the room before requesting to cancel the booking.
Stayed 1 night in Aug 2024

4/10 Poor

cynthia

Disliked: Property conditions & facilities
The room smelled funky and the beds were terrible my hips were hurting...the foyer had no furniture and the place was run down.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was ok but breakfast was minimal. Bed was comfortable and convenient for concert
Stayed 1 night in Aug 2024

4/10 Poor

Valarie

Disliked: Cleanliness, property conditions & facilities
pool was all usable and the breakfast wasn't available at 10 am as said it would be
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Room had weird smell. Coffee pot was still full from last occupant. I was sure if sheets were changed so i bought pillows and blankets at Walmart. Gym was broken and pool closed before I got there.
Stayed 1 night in Aug 2024

2/10 Terrible

Chad

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Water park/pool is only open on Fridays, Saturdays and Sundays. Fitness room is closed. Wifi sucks. Rooms have a funky smell. Breakfast options were cereal, oatmeal or a muffin. The building looks like it should be condemned
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Close to everything
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Won’t Stay again
Very dated Hotel-Poor Quality Bed was a book spring
Stayed 1 night in Aug 2024

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities
Hotel is in very poor condition - not maintained
Stayed 1 night in Aug 2024

4/10 Poor

Karen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
:(
Stayed 1 night in Aug 2024

2/10 Terrible

Khyana

Travelled with family and small children
Disliked: Cleanliness
Everything was horrible I want my money back they had roaches in the room room had no ac hall smelled like old people
Stayed 2 nights in Aug 2024

4/10 Poor

Tom

Travelled with group
Disliked: Amenities, property conditions & facilities
Staff was nice, however the building was in a poor state of repair. Should be condemned. We had cockroaches crawling on the walls in the morning.
Stayed 1 night in Aug 2024

2/10 Terrible

Yelizaveta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please spare yourself the heartache This is the by far the worst hotel I have ever stayed at Broken walls with mold seeping out, roaches, everything looks like it’s not been updated or cleaned in literally decades, smells like goat feces and Indian food Looks like people live in this motel Drug activity The “water park” is a disgusting dirty broken down pool area Two slides that are filthy and unkept Teenagers working there look bored and disinterested Just overall FAIL I couldn’t sleep on those beds either - too disgusting Had to bring my own pillow and sleep fully clothed above blankets smh Disgusting place
Stayed 1 night in Aug 2024