See all properties
Save

Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Premium bedding, desk, iron/ironing board, free cots/infant beds
Premium bedding, desk, iron/ironing board, free cots/infant beds
Pool
Pool

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast included
  • Pet-friendly
  • Laundry

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    ‪7 min walk‬
  • Batavia Downs Casino
    ‪16 min walk‬
  • Holland Land Office Museum
    ‪3 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪36 min drive‬

Room options

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property entrance

FairBridge Inn & Suites Batavia - Darien Amusement Park

Breakfast included
Pet-friendly
Parking included
Free WiFi
3.3 out of 5, (1001)
The price is NZ$144
for 1 room
includes taxes & fees
4 Feb - 5 Feb
FairBridge Inn & Suites Batavia - Darien Amusement Park

About the area

Batavia

With a stay at Quality Inn & Suites Palm Island Indoor Waterpark in Batavia, you'll be within a 5-minute drive of Palm Island Indoor Waterpark and Batavia Downs Casino. .This family-friendly hotel is 28.8 mi (46.4 km) from Rochester Institute of Technology and 1.4 mi (2.2 km) from Holland Land Office Museum.

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk
  • Batavia Downs Casino - 16 min walk
  • Rochester Regional Health - 4 min drive
  • Dwyer Stadium - 4 min drive
  • Summit Medical Center - 5 min drive

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge), a fitness center, and a children's pool.
Make yourself at home in one of the 194 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Don't miss out on recreational opportunities including a water park (surcharge) and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Batavia? This hotel has 7319 square feet (680 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.
Quality Inn & Suites Palm Island Indoor Waterpark has a restaurant on site.
Chasers Lounge - This lobby lounge serves dinner only. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site

Food and drink

  • Free continental breakfast
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Chasers Lounge

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Water park access (surcharge)

Family friendly

  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space (7319 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4
Rating 10 - Excellent. 115 out of 1000 reviews" "
Rating 8 - Good. 179 out of 1000 reviews" "
Rating 6 - Okay. 201 out of 1000 reviews" "
Rating 4 - Poor. 204 out of 1000 reviews" "
Rating 2 - Terrible. 301 out of 1000 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ruth Coates

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY FROM THIS ONE. 5 POLICE CARS WERE OUTSIDE WHEN WE ARRIVED. WE CHECKED OUT A COUPLE OF HOURS AFTER ARRIVAL. THE ROOM WAS FULL OF ROACHES.

4/10 Poor

Milton

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Mabel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs serious cleaning and renovation. The halls smell so does the room.
Stayed 3 nights in Oct 2024

6/10 Okay

Katrina

Stayed 1 night in Oct 2024

4/10 Poor

Karoline G

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Liam

Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Skylar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly at check in. Our initial room smelled stong of cigarette smoke and we were ungraded to a larger room. Upon entry we noticed suspicious stains on furniture, busted bathroom door and handle, water damage, COCKROACHES, and 3 times staff walked into our room with out knocking at different hours of the day. Continental breakfast was a joke, the wifi and the phone didnt work at all. We had no choice but to stay but we were disgusted and uncomfortable.
Stayed 1 night in Oct 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is rundown and nothing like shown in pictures. Only one of four elevators worked, hallways smelled musty with old cigarette smoke added in.
Stayed 1 night in Oct 2024

2/10 Terrible

Rohit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches in the room. Filthy rooms. Smelly Carpets. Front desk send someone to clean up the room, he didnt have vacuum cleaner. We reached here at 8:00 pm. We didnt have any choice, i looked around to get another hotel at that time, but all of them were full. I slept in my car instead, as the bedbegs in the room. Its a zero star hotel. Do not, do not, do not, do not stay here.
Stayed 1 night in Oct 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
Run down, peeling wallpaper, rust, peeling paint, just tired.
Stayed 1 night in Oct 2024

2/10 Terrible

stacy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The bug problem is getting out of hand
Stayed 1 night in Oct 2024

2/10 Terrible

Sharon

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Fire alarm beeping. Light in bath beeping. Elevators out of order. Banana for breakfast. No hot water or mild for package oatmeal. Don’t stay at this trap.
Stayed 1 night in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was decent
Stayed 1 night in Sep 2024

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Dottie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Georgina

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Mi habitación estaba sucia, olía mal, había basura en la alfombra y debajo de la cama, no avía papel de baño y las llaves del agua no servían, el personal nada amable, no volveré a reservar jamás en ese hotel, me dieron la peor habitación, horrible, mala experiencia.
Stayed 1 night in Sep 2024

4/10 Poor

Josie

Stayed 1 night in Sep 2024

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room was terrible, looked like a party room. Then found bugs in the bathroom. Was upgraded to a different room with a king size bed. The bed was horrible, when you sat on it, it would fall off whatever was holding on it. Mattress was hard. Also found bugs in the bathroom the next day. Let’s say, will not be coming here again.
Stayed 2 nights in Sep 2024

2/10 Terrible

Holly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t recommend anyone even being on that building at all , there are bugs and nothing works and unclean .
Stayed 1 night in Sep 2024

4/10 Poor

Travis

Disliked: Cleanliness, property conditions & facilities, room comfort
Overall dirty hotel
Everything in the hotel was in a state of disrepair. The room wasn’t clean and what was “cleaned” was not done well. I won’t come back here.
Stayed 2 nights in Sep 2024

2/10 Terrible

Shannon Lee, Greene

Disliked: Cleanliness, amenities, property conditions & facilities
The place was very run down. Once we checked in we were told that we could use the second entrance to get to our room. We drove around the hotel to find the second entrance. The entrance was not welcoming at all and wasn’t very secure. The awning or paneling around the entrance was missing exposing the metal frame. You didn’t need to scan your room key to get in or anything so just anyone could walk in. When we were walking down the hallway to our room there was one room with the door wide open, obviously not being used. There was no furniture. It just looked like a dumping ground for the hotels stuff that they don’t know what to do with. There was one door where the handle was completely missing. Once we got to our room we walked in and were immediately greeted with cigarette smoke. The bathroom door looked like someone punched it. The fire alarm looked like it was from the 70’s. The popcorn ceiling was chipping away. One of the out lets only had one working outlet. We paid 140 dollars to stay here. It was definitely not worth it. I would have rather slept in my car.
Stayed 1 night in Sep 2024

6/10 Okay

Tabitha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
This place was in rough shape. We booked a king size room and instead got 2 full size beds. Light didn’t work, dead bolt didn’t work, door handle was broken, bathroom had numerous stains on the ceiling. It was a last minute booking but for the price I expected more
Stayed 1 night in Sep 2024

4/10 Poor

Ronnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very close to shopping and restaurants. But the hotel had roaches in the room.
Stayed 1 night in Sep 2024

8/10 Good

CATHLEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

christopher

Stayed 1 night in Sep 2024