I suggest that for Late check-ins, one should make arrangements with hotel staff prior to arrival. After hours It is difficult to contact staff from abroad. If you arrive late, you need to arrive at the location to find written instructions on how to enter facilities or contact staff. I suggest you contact the hotel and the staff personally during office hours prior to arrival to ensure all arrangements are to your expectations and avoid mistakes with bookings. Online transactions may seem simple, but it might be confusing. The staff however,was extremely polite, graceful, friendly, and kind. They were helpful in resolving confusion and were willing tobresolve problems. I had a very pleasant stay and look forward to return.