2/10 Terrible
Yaina
Travelled with family and small children
29 Nov 2024
Disliked: Cleanliness, staff & service
Disappointed. Check in was at 4pm and upon arriving at 4:20 I was told my room was not ready, sit and wait. At 5:00 I got up to ask about the room and the lady was the nastiest, rudest and most disrespectful I’ve ever experienced. She told me to make the line and when I got to the counter she walked away and had another lady give me my key. I went to the room 609 and the smell of smoke was so overwhelming that my son got sick. Cleanliness was poor and there was no hot water. We dropped off the luggage and left. Around 10pm we couldn’t take the smell no more and the same lady that gave me my keys was on the counter. I politely asked for another room and she rudely said: “absolutely not! We’re sold out of rooms and you booked through Orbitz, there’s nothing we can do.” I asked for the manager to help me and same thing. At this point I decided to get my luggage and book a different hotel. Upon arriving back to checkout the ladies were gone and only Willie was there. He asked why I was checking out so quick and I explained to him as best as I could what happened. He kindly asked us not to leave, he made a call and non smoking room 728 was given to us. First and last stay. If Hard Rock management ever see this review, it was the ladies on the checkout counter on 11-27-24 from 4:00-10:00pm. Willie saved the night. I am not the one to leave negative reviews but this time I couldn’t let this pass. The way I was mistreated by these women was horrible that I really hope no one has to
Yaina
Stayed 1 night in Nov 2024