4/10 Poor
Deborah
Travelled with group
17 Nov 2025
Disliked: Amenities
Hotel is under construction/renovations. First room had no hot water. Room was handicapped accessible except the bathroom had one grab bar at the toilet and added on raised toilet seat. Toilet height was still low to the ground. Shower had to step over with doors if you could get the handicapped seat into it without grab bars or adjustable shower head. The mattress was either very old or extremely used. Springs across the mattress made sleeping difficult. Room was changed next morning to another handicapped room which was not accessible, comfortably, for a walker to get into the sleeping area. The bed and television/dresser stand were approx.34" apart. Bed could not be moved over. There was no sofa in the room, completely open area. Bathroom was better suited for handicapped needs except the toilet was low to the ground. Workers were working during the night and doors were being slammed throughout. Mattress in this room was better except, being handicapped, made climbing into it very difficult due to its height. The staff at the desk, the next morning had to call a supervisor due to 2nd day on the job alone as to how to make changes from one room to another. The staff was doing their best and polite but still should not have been difficult to make these changes.
Deborah
Stayed 3 nights in Nov 2025
