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Grand Hyatt Hangzhou

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Meeting facility
Exterior
View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Laundry
  • Gym

Explore the area

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • West Lake
    1 min walk
  • Broken Bridge
    9 min walk
  • Wulin Night Market
    11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    44 min drive

Room options

Grand Premium Suite

  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Single Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds (Club Access)

  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds, Lake View

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Lake View

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Midtown Shangri-La, Hangzhou

Pool
Hot tub
Spa
Parking included
4.4 out of 5, Excellent, (186)
The price is NZ$254
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Midtown Shangri-La, Hangzhou

About the area

Hangzhou

With a stay at Grand Hyatt Hangzhou, you'll be centrally located in Hangzhou, steps from West Lake and within a 10-minute walk of Broken Bridge. .This luxury hotel is 1.5 mi (2.4 km) from Wulin Square and 1.6 mi (2.5 km) from Wushan Night Market.

What's nearby

  • West Lake - 1 min walk
  • Broken Bridge - 9 min walk
  • Wushan Night Market - 18 min walk
  • Wulin Square - 3 min drive
  • Hangzhou Tower Shopping Mall - 4 min drive

Getting around

  • Longxiangqiao Station - 4 min walk
  • South Railway Station - 19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive

Restaurants

  • ‪中原一大碗 - ‬6 min walk
  • ‪爵色酒吧 - ‬6 min walk
  • ‪炉鱼 - ‬2 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪菲芘国际娱乐 - ‬6 min walk

About this property

Grand Hyatt Hangzhou

Lakefront Hangzhou hotel in Shangcheng with 5 restaurants
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 388 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at 28 Hubin Road 湖滨28, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
28 Hubin Road 湖滨28 - This restaurant serves lunch and dinner.
Grand Cafe 咖啡厅 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Patio 青莳 - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 198 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • A meeting room

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 288.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 386 reviews" "
Rating 8 - Good. 127 out of 386 reviews" "
Rating 6 - Okay. 48 out of 386 reviews" "
Rating 4 - Poor. 11 out of 386 reviews" "
Rating 2 - Terrible. 11 out of 386 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Huan, Carlsbad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

simon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Hongyi

Stayed 3 nights in Jul 2024

2/10 Terrible

Yuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Lan, Costa Mesa

Stayed 4 nights in Jul 2024

10/10 Excellent

sharvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Yanlong, Waterbury

Travelled with family and small children
It is okay but so so , old
Stayed 1 night in Jun 2024

6/10 Okay

Meigan

Business traveller
Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Stayed 2 nights in May 2024

10/10 Excellent

VINCI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Awesome location and service. Loved it.
Stayed 2 nights in Dec 2023

10/10 Excellent

YUWEI

Stayed 2 nights in Dec 2023

8/10 Good

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Stayed 3 nights in Nov 2023

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Jie

Stayed 4 nights in Oct 2023

4/10 Poor

Zhihong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

CHEK MENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Froilan

Stayed 3 nights in Aug 2023

10/10 Excellent

WEILIAN

Stayed 1 night in Jun 2023

8/10 Good

shuou

Travelled with family
Liked: Staff & service
Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Stayed 1 night in May 2023

2/10 Terrible

Tiong Ho Brad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Stayed 2 nights in Feb 2023

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

4/10 Poor

Bernhard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.
Stayed 1 night in Apr 2020

8/10 Good

yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019