4/10 Poor
Heather
Travelled with family
24 Nov 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I would not stay here again. The lobby was beautiful but that’s where it ended. The photos are much better than the hotel itself. The pool was a huge letdown… it was like 3.9 feet at the deepest if I remember correctly. There were old , used pool toys floating in it and a huge smooshed spider on the wall. The beds were terrible with bad sheets and cheap over stuffed pillows that started giving me a headache so I had to just sleep without one. I could hear the neighbours clear as day, and they were up late when my kids had to be up early for a hockey tournament so it was frustrating to get them sleeping hearing the laughing through the wall every 2 minutes or so. There is only a breakfast buffet which you pay extra for. Unhoused individuals roaming the parking lot with shopping carts. The staff however was very kind and welcoming - 5 stars for them, but never again.
Heather
Stayed 1 night in Nov 2024