Upon check in Vince was friendly and informative. However, that is where the experience changes. On the desk at check-in it mentions they only clean the rooms when asked, during your visit. Meaning you don't ask them not to clean your room, you have to ask to have it refreshed. While that isn't problematic, it did raise flags. Our room was not clean. My daughter described it as if it had been cleaned a week ago and forgotten about before putting us in it. There were fruit flies/gnats all over on the bathroom and dead bugs in the tub/shower. The headboard to our bed had hand prints all over it...... we did not pull the blankets back. The filters in the air vents were filthy. When we went to enjoy our free breakfast, my brother in law served himself some biscuits and gravy, with a side of dead flies in the gravy. While making the waffles for myself and kids, the lady working the breakfast room pushed her way up to "help the kids" very rudely, they didnt need help.. ages 14/12/12/11. Then the attendant goes out the door and makes an older, non-english speaking couple come back in and clean up their table...they weren't done. Just talking with there travel companions. She did not do this to anyone else. Then she started cleaning their table with a rag, that she used on the floor AND tables. We were done at that point.