The perfect "Faulty Towers" experience if you want to be insulted in an over-rated establishment.
Poor value for money. Not a 5 Star establishment. Very rude owner.
We brought a nice wine from the town, but when we asked for wine glasses, we were refused. We wrote a compaint and unbelievably the owner actually wrote...."The price of a wine bottle in our hotel is 20 euros,if you can not afford to pay 20 euros for a bottle of wine means that you should choose a hostel."
Do not take the Standard rooms on the ground floor. We were in room 1 and it was terrible. The room is right next to the reception and opening out to the breakfast/common area. Could hear every guest coming and going, every conversation, the TV in the common area, etc
Curtains didn't fully close so light came in but worst still the window was at street level and anyone could see in. No tissues provided. No tea or coffee making facilities in the room. No bottled water provided. None of this particularly important to us, but if you claim to be a 5 star establishment, these are standard items.
A coffee machine is right outside the room (in the breakfast area) but it was unclear if we were permitted to use it. After asking twice, we were still not offered the use of the machine, so were embarrassed to use it.
Hotel is a long way from the town up a very steep hill. Only convenient if you have a car. BTW you will pay 4.5 euro per day to leave your car in the (mostly empty) hotel car park.