2/10 Terrible
Yaa
Travelled with family and small children
23 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
Our TV was not working when we arrived. An engineer came to fix it, but it stopped working again the following day. Our door battery died, so we were stranded outside our door and our dinner got cold. Housekeeping did not show up, and we had to call them in the evening just to get service. Our bathroom door was unable to close when we arrived. Someone had to come and fix this as well. We waited one hour for a shuttle after swimming at the Arbor Pool (if I knew they were so unpredictable I would just driven). We later found out that a worker had told us to wait for the shuttle at the wrong location (which is the location where the shuttle had actually dropped us). The shuttle driver who dropped us was so nice and friendly to the people who were on the shuttle with us, but as soon as they dropped, he acted like there was no one on the shuttle…like we were air. We were in a basement room with very bad reception. I called to report these problems and not one manager or anyone from the result contacted me. It’s a shame because the place has such potential, but facing multiple issues everyday ruined our vacation and it did not seem like any of the resort staff or management cared.
Yaa
Stayed 3 nights in Aug 2024