DO NOT STAY HERE. This was the worst hotel experience we’ve ever had. Despite being newly renovated, the hotel was dirty and poorly maintained. The issues started immediately: they put us in the WRONG room, and we had to wait over an hour for them to fix their mistake. Then, they didn’t bother to clean our room during our stay. When we asked for something as simple as extra coffee, they acted as though were inconveniencing them or ignored us. To make matters worse, the ice machine was out of order for the entire six days we were there. For a hotel, that’s beyond unacceptable. When we asked them to bring us ice, we were told to find it on a different floor.
It gets worse. Friday night, the hotel turned into a party zone. Even on the 6th floor, the noise at 1:30 AM was so unbearable it woke us up. We called the front desk to ask for quiet, but nothing was done. Our request for compensation or even acknowledgment of the problem was met with hostility. Instead of addressing the issue, the hotel retaliated. On Saturday night at 9 PM—while we were quietly in our room—we were thrown out of the hotel!
The manager, Mo, was rude, unprofessional, and seemed to enjoy the power trip. This place is not only mismanaged but also hostile toward guests. Save yourself the stress and stay far, far away from this disaster of a property.