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Four Points by Sheraton San Rafael Marin County

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton San Rafael Marin County

Property amenity
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Exterior
Suite
Property amenity

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly

Explore the area

Map
1010 Northgate Dr, San Rafael, CA, 94903
  • Marin County Civic Center Farmers' Market
    3 min drive
  • Marin County Civic Center
    3 min drive
  • Dominican University of California
    4 min drive
  • San Rafael, CA (SRF)
    4 min drive

Room options

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed (Mobility Accessible, Tub)

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Patio

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Patio

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Patio

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Patio

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Queen Beds

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Embassy Suites by Hilton San Rafael Marin County

Pool
Pet-friendly
Restaurant
Air conditioning
4.1 out of 5, Very good, (1001)
The price is NZ$319
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Embassy Suites by Hilton San Rafael Marin County

About the area

San Rafael

A stay at Four Points by Sheraton San Rafael Marin County places you in the heart of San Rafael, within a 5-minute drive of Marin County Civic Center and Dominican University of California. .This hotel is 3.1 mi (5 km) from China Camp State Park and 3.2 mi (5.2 km) from Mission San Rafael Arcangel.

What's nearby

  • Marin County Civic Center Farmers' Market - 3 min drive
  • Marin County Civic Center - 3 min drive
  • Dominican University of California - 4 min drive
  • Mission San Rafael Arcangel - 4 min drive
  • Muir Woods National Monument - 22 min drive

Getting around

  • Richmond Transit Center - 18 min drive
  • San Francisco Intl. Airport (SFO) - 46 min drive

Restaurants

  • ‪Chipotle Mexican Grill - ‬6 min walk
  • ‪Panda Express - ‬6 min walk
  • ‪Ikoi Sushi - ‬2 min drive
  • ‪Marin County Fair - ‬20 min walk
  • ‪La Hacienda Taqueria and Restaurant - ‬3 min drive

About this property

Four Points by Sheraton San Rafael Marin County

Suburban hotel with a 24-hour fitness center and a 24-hour business center
Four Points by Sheraton San Rafael Marin County offers 235 accommodations with laptop-compatible safes and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels, pay movies, and Netflix. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 235 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy Californian cuisine at Hillside Tavern, a poolside restaurant which features a bar/lounge and a pool view. Buffet breakfasts are served on weekdays from 6:00 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in San Rafael? This hotel has 2520 square feet (234 square meters) of space consisting of conference space and 7 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge between 6:00 AM and 9:30 AM on weekdays.
Hillside Tavern - This poolside restaurant specializes in Californian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee weekdays 6:00 AM–9:30 AM: USD 21-24 for adults and USD 13-16 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Hillside Tavern

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • A hot tub
  • Table tennis

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (2520 square feet)
  • Coworking spaces
  • Meeting rooms - 7

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 97
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height plug sockets in bathroom
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in reception
  • No plastic coffee stirrers
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • Hulu
  • LCD TV
  • Netflix
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 150.00 and a deposit of USD 20 per night
Service animals are welcome, and are exempt from fees
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21 to 24 for adults, and USD 13 to 16 for children
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20.00 per accommodation, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points San Rafael
Four Points Sheraton Hotel San Rafael
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Four Points by Sheraton San Rafael Marin County Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 609 out of 1120 reviews" "
Rating 8 - Good. 287 out of 1120 reviews" "
Rating 6 - Okay. 112 out of 1120 reviews" "
Rating 4 - Poor. 65 out of 1120 reviews" "
Rating 2 - Terrible. 47 out of 1120 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kazuko, Woodside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. The room was quiet. The bathroom had Dove products. The breakfast buffet had very nice selection. Overall, the experience was positive.
Stayed 1 night in Sep 2024

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great vibe. Lots of personality. Great location in San Rafael for quick access to pretty much anything. Beautiful courtyard, pool and hot tub area. Nice seating outside for socializing. The restaurant bar was very chill, solid food with a good mix of seating options for groups and/or solo travelers. All the staff were very friendly. Rooms were clean and cozy. Highly recommended spot, even more so for the reasonable price compared with other local options. I hope to be back!
Stayed 2 nights in Sep 2024

10/10 Excellent

Edward

Front desk staff is amazing and friendly. Saturday morning (name?) was great. Christian (check in and out) was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Christina, Glen Ridge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this option to downtown SF. If you have a rental car--this nice venue with lovely pool area is a great option. And better weather! Groceries/mall area adjunct to the property is convenient. Used to live in SF and travel for business often. This is my new go-to.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mary

Travelled with family
Liked: Amenities
Clean
Stayed 3 nights in Jun 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Brian V.

Stayed 1 night in Aug 2024

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
Wifi was spotty and kept disconnecting, water never really got hot, mostly warm. Pretty disappointed
Stayed 3 nights in Sep 2024

8/10 Good

Lesley, Port Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities
Reception was wonderful, we arrived late and were given a room on floor 0. It felt like being in a basement, room was very worn and dated. The shower head came to my nose and I am 5’5”. Several elevators did not even go to floor 0 and you had to walk quite a ways with luggage to get to the room. I would stay there again, just not on this floor. The breakfast was exceptional, pool and jacuzzi area looked very tranquil.
Stayed 1 night in Sep 2024

8/10 Good

Lanelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a nice property. I especially liked the gym, pool and dining areas. It was clean, safe and walkable to a nearby strip mall with dining and shopping options. I didn't like the loud air conditioner that kept turning on and off every few minutes. Also, the TV advertised free Max, but it didn't work.
Stayed 1 night in Sep 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and accommodating.
Stayed 1 night in Sep 2024

10/10 Excellent

Anneka

Stayed 2 nights in Aug 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The coffee in the lobby in the mornings was excellent! The room was quiet and the bed very comfortable.
Stayed 2 nights in Sep 2024

4/10 Poor

Sybil

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
After traveling all day I booked this hotel last minute without reading the reviews. My mistake! I figured Four Seasons to be reputable hotel with friendly staff. We arrived after 9 pm. Hotel was nice and we quickly went to bed. Awake at 5am to shower and get ready to leave before rush hour traffic only to find we had no hot water in shower. When we told front desk personnel he didn’t have any concern and told me I would receive a receipt via email. When I asked about compensation for the inconvenience he took my number and said the manager would call me. After leaving I contacted Hotels.com who contacted the hotel also. The hotel told Hotels.com to file a complaint via email and they would be contacted in 3 days. I understand that things happen but be apologetic. After leaving I read reviews only to find out this has been going on for months! Why can this not be fixed! Lesson learned! Always read the reviews!
Stayed 1 night in Sep 2024

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service
Requested a room, didn’t get my request. Went to turn on tv, wasn’t working. Had a shower and the water didn’t drain so stood in my own dirty water! Not impressed and won’t be back!
Stayed 1 night in Sep 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Stay was good. Air conditioning in the room never got the temp below the mid 70’s. There was a drawer on the dresser and night stand that would fully open and would not stay closed. We wedged something in the drawers to keep them shut. Overall the hotel was quiet and the breakfast buffet was delicious. Staff was helpful and friendly and the pool area was clean and well maintained.
Stayed 2 nights in Sep 2024

10/10 Excellent

Henri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot close to San Francisco. Great breakfast too.
Stayed 2 nights in Sep 2024

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. The only issue was that our room smelled like it was once a smoking room. We didn't complain because we were only there a short time. Would stay there again, but would make sure the room was smoke free.
Stayed 1 night in Jul 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Olivia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often to avoid the long commute for work. The property is older, but maintained well.
Stayed 1 night in Sep 2024

10/10 Excellent

Dung

Travelled with family
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Stayed 1 night in Sep 2024

6/10 Okay

Addie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My bikes were stolen from off my bike rack that was on my truck and locked. We parked under the security cameras. They didn't give us a chance to bring them inside and didn't have a bike rack in front to lock them up. They broke our bike rack because the lock we had was guaranteed that they couldn't cut through, so they broke the bike rack to and took them with the lock attached. When we informed the front desk, they didn't seem to concerned. When we asked for the video for the police department they said they would return my call and never did. When I called several times to find out where my video, they finally told me that they couldn't release the video to me but will to the police department. This took them 3 days to tell me instead of letting me know that same day so the police department could have got the video sooner. This happened on September 2, 2024 and it is September 7th and they still haven't released my video. Also, when we called for housekeeping and the front desk from the phone in our room, they never answered. It was either busy or it went to voicemail. My husband had to call the hotel number on his cell phone in order to get a hold of them.
Stayed 3 nights in Aug 2024