4/10 Poor
Janice
Travelled with pets
20 Jan 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel for 2 nights to escape from the poor air quality from the fires. I had a horrible experience from my first night. It was so noisy, I barely got any sleep. I asked to switch units the first night but there were no units available. I called again to complain to see if staff could knock on their door, but the noise continued; it lasted 5 hours. The next day, I was going to stick it out, knowing that the unit above was checking out. But when I went to take a shower, there was no shower head...So I called to switch units. The front desk moved me into another unit. However, it smelled like BO. Unfortunately I was short on time, so I turned on the AC and hoped the smell would dissipate. When I went to try to shower again, I found several hairs on the curtain and walls. After I took a shower, I realized there was a door connected to an adjacent unit...it was left unlocked and open. This is a safety/security concern. I couldn't believe I showered with the door completely unlocked. While the front desk staff were nice and did what they could, I was very disappointed in the lack of cleanliness, lack of security, and lack of maintenance of the units. I will never be staying at this Hampton Inn again.
Janice
Stayed 2 nights in Jan 2025