6/10 Okay
Eddie, New York
Travelled with family
22 Sept 2024
Liked: Staff & service
My son and I arrived late at Buffalo after a 7-8 hours drive. We booked a 2-Queen size bedroom. Then we quickly went out for a late meal around the area. We returned back to the hotel around 11:15-11:30pm. All the beds and sheets looked ok, but as I climbed to the bed, the one close to the window. The mattress sank down to the bottom for a body around 160lb person. I quickly chose the other side; it was a little better. Because it midnight 12am, and we were tired; I didn’t want disturb the staff to change the mattress or room.
Next morning, I was the first person to enter the bathtub; I discovered there were still few hair from previous guests in the bathtub and soap dish area.
Before I booked this hotel, I saw the review was 8.2, and very good, so I booked it.
In the morning, we stood in front of the elevator, there was a trash bin, and on top of the trash bin there were full of disgusting fluid on top edge of the trash bins…….
The sound of the AC vent was a little noisy, so I had to shut the air vent off in the mid of the night. The bathroom towels were ok, and clean, but this is the first hotel I stay in for many years traveling that I don’t see any laundry bags for guest dirty laundry. The paint of the bathtub was cracking. The bathtub tiles were not fully clean……I was a little disappointed . Hope all the things will improve in the future!
Eddie
Stayed 1 night in Sep 2024