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Hotel Chino Hills

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Chino Hills

Lobby lounge
Exterior
Deluxe Room, 1 King Bed
Lobby
Indoor pool

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
15433 Fairfield Ranch Rd, Chino Hills, CA, 91709
  • BAPS Shri Swaminarayan Mandir
    ‪10 min walk‬
  • Big League Dreams Sports Park
    ‪2 min drive‬
  • Los Serranos Country Club
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Chino Hills, an IHG Hotel

Pool
Breakfast included
Pet-friendly
Parking included
4.5 out of 5, Wonderful, (447)
The price is NZ$266
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Holiday Inn Express & Suites Chino Hills, an IHG Hotel

About the area

Chino Hills

Located in Chino Hills, Hotel Chino Hills is within a 5-minute drive of BAPS Shri Swaminarayan Mandir and Big League Dreams Sports Park. .This hotel is 14.9 mi (24 km) from Ontario Mills Shopping Mall and 1.5 mi (2.4 km) from Los Serranos Country Club.

What's nearby

  • BAPS Shri Swaminarayan Mandir - 10 min walk
  • Big League Dreams Sports Park - 2 min drive
  • Los Serranos Country Club - 3 min drive
  • The Shoppes at Chino Hills - 5 min drive
  • Prado Regional Park - 6 min drive

Getting around

  • West Corona Station - 12 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 38 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬3 min drive

About this property

Hotel Chino Hills

Art Deco hotel with a 24-hour business center and a 24-hour front desk
Hotel Chino Hills offers 99 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 99 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Featured amenities include a 24-hour business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Family friendly

  • Microwave
  • Fridge

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from April 9 2024 to February 28 2025 (dates subject to change):
  • Breakfast
  • Business center
  • Meeting facilities
  • Swimming pool
The property will be renovating from February 2 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Lobby
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Fitness facility
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Chino Hills Hotel
Hotel Chino Hills
Holiday Inn Express Hotel And Suites Chino Hills
Express Suites Chino Hills
Hotel Chino Hills Hotel
Hotel Chino Hills Chino Hills
Hotel Chino Hills Hotel Chino Hills

Hotel Chino Hills Reviews

Reviews

6.2
Rating 10 - Excellent. 248 out of 1000 reviews" "
Rating 8 - Good. 169 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 161 out of 1000 reviews" "
Rating 2 - Terrible. 238 out of 1000 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Guy

Stayed 1 night in Oct 2024

6/10 Okay

Rosie

Liked: Cleanliness
Good
Stayed 1 night in Oct 2024

10/10 Excellent

Adriana, Santa Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Nicely renovated room. Brand new furnitures . Construction is a mess. Location next to freeway you can hear all the noise .
Stayed 2 nights in Oct 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! Hotel staff Liz and Manager Ruby is very rude! I tried to voice my complaints calmly. But when front desk staff Liz kept making excuses, I was getting tired of it. Blaming the construction that is currently going on. From TV not working, to hotel room phone broken that couldn't even call front desk, bugs in the room then asking hotel staff about it only for them to hand you a can of bug spray, no breakfast as advertised just few snacks left out on the front desk, room key card kept deactivating constantly only for Liz to say its due to construction, wifi also kept disconnected frequently sometimes 1min-10mins i would have to reconnect over and over so forget about it. No free wifi also advertised. hotel fire alarm system also kept going off, daily. BUT the worst of it all. They actually released my room number to another person who is not registered on the room. This was a invasion of my privacy right that a hotel staff violated! Its just pure stupidity. When tried to talk to Manager Ruby, all i got her doing was raising her voice at me, whys its my fault, not taking responsibility for her staff, with no apologies, or empathy. Just pointing the finger at me. I also have her on video walking away not willing to help with anything. But, i wont post it. It was so unbelievable how a guest could be treated this way. I didnt feel safe at Hotel Chino Hills, and i would not recommend or stay here ever again.
Stayed 8 nights in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Under construction not noted on website horrible conditions
Stayed 1 night in Oct 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Erica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only are the amenities not available. The tv did not work, I called front desk and they sent some man to fix it. Guess it was the maintenance man.. he had no badge and looked like a gangster. He fixed it and it worked for 5 minutes and did the same thing. The service was terrible!
Stayed 1 night in Oct 2024

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness, staff & service
We went and it is under construction. We were not told that when we booked. The pool, hot tub and breakfast was not available for the 2 days. The elevator was a bit shady as well.
Stayed 2 nights in Oct 2024

8/10 Good

Mary

Travelled with partner
Liked: Amenities, property conditions & facilities
The room/ bathroom were very modern & clean& comfortable, however two days out of the 5 days we were there the cable tv did not work & we left maid service requested on the door & it was only cleaned once; we threw our own trashes & requested towels twice on our own & trash liners . The first room we got had a non working refrigerator, the second room had no coffee pot & we asked for one & wetr given an incomplete coffee maker
Stayed 5 nights in Oct 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Christine, Norwalk

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to check in - issued key card - didn't work twice - bed was comfortable, noisy outdoors as it's near busy traffic - shower had no warm water whatsoever - other than that it was okay
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2024

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
While the room was recently renovated, the property was a disaster. Then there were issues with room keys and doors and having to take the long trek back to the desk. I won’t stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Everardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Penny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING DO NOT STAY HERE!!! I recently had reservations from out of state. The pictures on the website were beautiful, but the reality was horrific and I must say, it was a disastrous experience. The hotel advertised itself as undergoing "small renovations," but the reality was far worse. Both the inside and outside were in complete disarray—there was no pool, no spa, no breakfast bar, and absolutely no lobby. It felt more like a construction site than a place to relax. Upon entering, we were greeted by signs warning of loud noises and dust. The noise was unbearable; it sounded like a sledgehammer going off non-stop.They also had a sign stating they were not responsible for any damage to vehicles in the parking lot, which added to our discomfort. My granddaughter was so frightened by the atmosphere that we felt we had no choice but to leave. She felt like she was in a haunted house. To make matters worse, the hotel would not issue any refund or credit for our stay, despite our numerous attempts to speak with the manager, who was never available and the hotel worker was rude and unprofessional. I advise anyone considering this hotel to look elsewhere. It was a truly unsettling experience, and I regret not heeding the warnings. Save yourself the trouble—don't stay here!
Stayed 2 nights in Sep 2024

8/10 Good

Terry

Doing major remodel
Stayed 1 night in Sep 2024

2/10 Terrible

Cassandra

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under Construction
The Hotel was under Construction! the WHOLE BUILDING! No pool, no spa, none of the amenities that was offered when we Booked our stay! They told us that our money was nonrefundable. It should not be open for Business. very disappointed. I'll be aware before we book again!
Stayed 3 nights in Sep 2024

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Yuridia

Stayed 2 nights in Aug 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms smelled like smoke, tvs don’t work horrible
Stayed 1 night in Sep 2024