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Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Exterior
Honeymoon Suite, Oceanfront
Luxury Suite (Walkout) | View from room
On the beach, free beach cabanas, sun-loungers, beach umbrellas
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • All-inclusive

Explore the area

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool

Luxury Suite (Walkout)

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite, Ocean View

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up)

Premium Suite (Swim Up)

  • 50.1 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View (Connecting)

  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Family Suite

View from room

Family Suite

  • 58 sq m
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up)

Junior Suite (Swim Up)

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

When you stay at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Puerto Morelos Beach and Puerto Morelos Town Square. .This all-inclusive property is 9 mi (14.4 km) from Moon Palace Golf Club and 14.2 mi (22.8 km) from Riviera Cancun Golf Resort.

What's nearby

  • Petempich Bay - 1 min walk
  • Puerto Morelos Beach - 9 min drive
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 15 min drive
  • Ojo de Agua Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 6 outdoor pools
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 435 air-conditioned rooms featuring indoor private spa tubs and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at SPOON, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Morelos? This property has 3154 square feet (293 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
SPOON - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
TAPAZ - This family restaurant specializes in international cuisine and serves dinner only. Open daily.
SIENA - This restaurant specializes in Italian cuisine and serves dinner only.
LE CHIQUE - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
ZAVAZ - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • 6 restaurants
  • 3 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service

Restaurants on site

  • SPOON
  • TAPAZ
  • SIENA
  • LE CHIQUE
  • ZAVAZ

Things to do

  • 24-hour health club
  • 6 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (3154 square feet)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • This property does not have any lifts

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 399 out of 1001 reviews" "
Rating 8 - Good. 224 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 117 out of 1001 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Ashley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I'm going to start by saying we did not feel special at all. We came to celebrate our wedding anniversary and they moved us to Margaritaville as soon as we arrived. Strike 1 next the night of our anniversary they were booked before the day of and we were the first people to the lobby to make those dinner reservations. I also told the receptionist we need dinner reservations for that night. She assured me they would accommodate us. They did not. There was not open availability anywhere that night. We had to order room service which defeated the whole purpose of the trip. I never felt so unappreciated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Daisy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was OK there was a lot of construction being done not a lot of restaurants were open. The beach cabanas were not in use, but the service made up for what was missing.
Stayed 3 nights in Oct 2024

8/10 Good

Allen John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. Since it was the off season, there were not a lot of people - which I liked. It was quiet and the staff was attentive to our needs. There was some construction going on, but it was minimally intrusive on our stay and activities. Only certain restaurants were open each day as opposed to all of them, but there were still ample food choices. The food, for the most part, was good even if the portions were small. It was easily remedied by ordering two meals or eating at two different places. The room was clean and fixed up everyday with the option of clean linen if you wanted it. Overall, the stay was great and the facility met our vacation expectations.
Stayed 6 nights in Sep 2024

10/10 Excellent

Louisha Ornee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it the food was amazing
Stayed 3 nights in Oct 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NOT RECOMMENDED AT ALL!!! OVERAL RATING ,, -10 ,, OR I CAN PUT ,, -10⭐️
Stayed 4 nights in Oct 2024

4/10 Poor

Karen

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The resort was in the process of being sold and only two restaurants were open. The breakfast and lunch buffet closed half way through our trip and they ran out of food on multiple occasions. Not the trip I paid for or was expecting. They had no beach/pool restaurant and the did they did have was very limited
Stayed 7 nights in Oct 2024

4/10 Poor

Veronica

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Let me tell you about my experience with this hotel. We had booked a premium suite up room with this resort, which comes with a jacuzzi and swim up pool. When we arrived at the hotel, we were given a whole different room, with no swim up. The lady at the front desk said that the room we booked was “unavailable” and I said that I wanted to receive what I initially paid for. Then, she ended up giving us the original room that we paid for. After this inconvenience, we had noticed the hot tub outside our resort to be broken. We asked the front desk as to why, and they said that the hot tubs were broken in the whole building. We decided to leave it alone as we were exhausted from our trip. We realized that the resort had a lot of construction going on, and then figured out that 3/5 restaurants on the property were closed, as well as the swim up bars. The hotel pretty much looked abandoned.If we had known the resort had been facing this major construction, we would not have came here. Then, a day after moving in and unpacking, the front desk called us and told us that we are going to be moved out of our room because “the building was closing”. We decided just to book a different hotel at this point due to frustration. All we got back was a refund for one unused night; which I think is unfair due to all the inconveniences we faced that made our trip stressful.
Stayed 3 nights in Oct 2024

2/10 Terrible

Parinaz

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the worst experience of our lives at this hotel. The property was in the process of being sold to a new owner, who was taking over after our stay. The hotel was under construction, making it extremely unsafe. A picture even fell off the wall due to the construction, nearly hitting my 1-year-old son. The only building open for guests was ours, and construction noise was constant throughout the day. They cut off all phone lines to concierge and room service, so we couldn’t access the 24/7 room service or get any help at all. When I requested milk for my son, it took 16 hours and multiple visits to the front desk before it was delivered. Elevators were broken, so we had to walk up and down several flights of stairs with our twin 1-year-olds to reach room service. The food was good, but there were only two options our entire stay, and due to limited staff, these options didn’t change. It was the worst experience of our lives, and we’re not exaggerating – we travel frequently, but this was truly unbelievable.
Stayed 3 nights in Oct 2024

4/10 Poor

Tiffany

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Mala experiencia
Los restaurantes estaban cerrados, los cuartos sucios, bares cerrados, la playa está llena de basura, en general fue una mala experiencia yo no regreso al hotel
Stayed 5 nights in Oct 2024

2/10 Terrible

Irina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

6/10 Okay

Winnie

Stayed 7 nights in Sep 2024

2/10 Terrible

Robinson De

Disliked: Cleanliness, staff & service, property conditions & facilities
Fake resort does not exist
Stayed 6 nights in Oct 2024

4/10 Poor

DELISA

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Kristine Jane Roble

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a 1 week vacation with my partner and it was amazing! We enjoyed the food, the rooms are beautiful and masive, all the staff are amazing too! Everyone was so friendly and to be honest the staff really made the experience amazing! It felt like a home away from home.
Stayed 5 nights in Oct 2024

6/10 Okay

Darla mishell

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Buen lugar para solo descansar. Falta personal que te sirvan bebidas, muchas de las areas estaban en remodelacion. Poco ambiente, demasiado aburrido y monotono. Poca variedad en sus alimentos
Stayed 3 nights in Oct 2024

4/10 Poor

Carlos, Bakersfield

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
- The hotel is currently being remodeled, and multiple areas are closed. - We had five reservations, but they tried to send one member of my family to a different hotel. - The pool bars are closed, and there are no waitstaff available at the pool. You will need to go to the restaurants to get a drink. - The service is extremely poor, especially from the hosts at the restaurants. They are rude and unwilling to help. This is the first time I've experienced such poor service in Mexico. The food is good, but the waiting times can be very long. - No shuttle to/from the airport. - If you're traveling to Cancun to enjoy drinks at the pool, expect good service, and relax, consider going elsewhere. The hotel is inexpensive for a reason. - Overall, it was a really bad experience, and I won't be coming back.
Stayed 3 nights in Oct 2024

2/10 Terrible

Nikole

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is under sever construction with MOST restaurants closed. Karisma is sending their guests (some) to another local property they own since the new owners of Azul have begun construction the place is a ghost town. Wish they’d have offered to us. Don’t GO! Half of the restaurants are closed, beach gross, food not worth it. Wouldn’t allow us to be change a prior reservation by two days. Said it would keep our payment and recharge us, while also indicating they no longer had a swim up room available. So to avoid loosing all of our paid fee, we just paid to add two more days to the end of the trip. When we arrived, they gave us a double bed instead of the king we requested. Our honeymoon and my partner is 6 ft 5in; what were we to do w a double bed?! When we asked to have a different room we were told that there may not be one bailable for another day, not because someone was in it, but because they needed time to clean it (it was 2pm when we arrived). We stayed in the adult side of the hotel in a swim up room. The jets to the hot tub outside and inside our room didn’t work (neither did the others). All adult only restaurants were closed as the property was under renovation. They should have told us most of what we were paying for wouldn’t be available. Hotel is likely a very nice place during another season. They have lots of amenities, but we didn’t have access to them. Such a bummer. When calling reception desk, had to wait very long. One staff person!
Stayed 4 nights in Oct 2024

2/10 Terrible

Nikole

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is under sever construction with MOST restaurants closed. Karisma is sending their guests (some) to another local property they own since the new owners of Azul have begun construction the place is a ghost town. Wish they’d have offered to us. Don’t GO! Half of the restaurants are closed, beach gross, food not worth it. Wouldn’t allow us to be change a prior reservation by two days. Said it would keep our payment and recharge us, while also indicating they no longer had a swim up room available. So to avoid loosing all of our paid fee, we just paid to add two more days to the end of the trip. When we arrived, they gave us a double bed instead of the king we requested. Our honeymoon and my partner is 6 ft 5in; what were we to do w a double bed?! When we asked to have a different room we were told that there may not be one bailable for another day, not because someone was in it, but because they needed time to clean it (it was 2pm when we arrived). We stayed in the adult side of the hotel in a swim up room. The jets to the hot tub outside and inside our room didn’t work (neither did the others). All adult only restaurants were closed as the property was under renovation. They should have told us most of what we were paying for wouldn’t be available. Hotel is likely a very nice place during another season. They have lots of amenities, but we didn’t have access to them. Such a bummer. When calling reception desk, had to wait very long. One staff person!
Stayed 2 nights in Oct 2024

4/10 Poor

Alisha

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The murky pools for the swim up rooms were concealed under a thick film of bright yellow algae. The main pools were missing tiles and the surrounding walkways were mushy and disintegrating. A very limited and simple buffet was the only option for breakfast and lunch. Then for dinner, only 2 of the 6 were open at one time on a rotating basis. The food was good (not great) Meals were spent under leaking roofs dripping into buckets and onto tables, black mold, and broken plaster. The beach, while represented online as a clean area with lounge chairs and cabanas to relax on, was a disgrace in person. Kelp everywhere. Which yes, it’s a beach so ok, but there was never any attempt to clean it up. The beach was littered with garbage and hotel/sea debris (old blue tiled shower stalls, chunks of concrete, trunks of trees, plastic, etc). The majority of the cabanas were falling apart, some roped off, completely unusable. Only a few lounge chairs present on the beach. One of the cement & tile stairways to the beach has disintegrated and just drops off to the beach with exposed sharp edges. Off this stairway on the beach is what appears to have once been a cement platform of some kind which now sits falling apart with exposed rebar. Huge safety hazard. Overall to say we are extremely disappointed with our experience would be an understatement. Beware and dig deep through all the fake five star reviews online when looking at this establishment.
Stayed 7 nights in Oct 2024

6/10 Okay

Murray

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was under construction. This was not noted when we booked. Not all the restaurants were open. Our favorite- The Spoon, a buffet style restaurant closed the day after we arrived. There were very few if any organized activities. The staff was overall friendly and attentive.
Stayed 7 nights in Oct 2024

4/10 Poor

Christopher, Collinsville

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water all weekend we was there for 4 days.. No night entertainment and the food was decent at best
Stayed 4 nights in Oct 2024

4/10 Poor

Cherrelle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food is bland, I paid for the room (1109) with the swim up room and outside jacuzzi, it doesn’t work. The outside showers don’t work, I tried to use 2 of them. The drinks are watered down. Limited transportation to the resort, due to the location of the resort. There are no close shopping plazas or tourists outside the resort. There are no nearby excursions, the swim up bar hours are very unclear, and close very early (5:30 pm) and poor communication with management.
Stayed 3 nights in Oct 2024

4/10 Poor

patricia

Travelled with partner
Disliked: Property conditions & facilities
Horrible experience. Only there 3 nights. Resort itself was beautiful some areas need upgrades. Room had so many issues. We requested bday banner on door and didnt come for 2 days.Noisy ac all night and day. Tv was not working.Refrigerator broken had to be replaced, My refrigerated injections went bad. Jacuzzi had nasty dark brown water.waited 3 hours for maintenance just to tell us to keep running water till its clear. They had to come back next day to fix, and even then there was brown particles floating in the water. Management never available to speak with before or after our daily excursions only there 9 to 5. Very inconvenient. Food had poor variety. Staff was nice and friendly. Pools were nice. Beach was horrible full of seaweed couldnt even enjoy. Was told we would get a refund but its been almost 2 weeks keep getting the run around. Very disappointed
Stayed 3 nights in Oct 2024

6/10 Okay

Jayda

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Although the room we stayed in, was very nice, and the property had multiple beautiful pools, the food was not very good at all. Dining at the resort was just not an option due to the lack of flavor and options at the dining places. There’s only like 5 restaurants, and most of the time it said they were open and they were not. It was mostly just the buffet that was open and that was where the food was the worst. Also, there’s not many activities to do at the resort so if you are looking to book for reasons other than to relax, this wouldn’t be the resort for you.
Stayed 3 nights in Oct 2024

8/10 Good

THUY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service beautiful resort. Clean and beautiful room. We had a connecting room. AC is great. Expect to wait around 30 mins for restaurants. Food are great. Need reservations for Tapas and exclusive for Le Chige. No activity even its showing on the Azul app. Kids playground and tennis is closed. Pizza place is in Renovation. Spoon buffet is great. Everyday has different themes for food. Seina Italian restaurant food is high end. We loved it there so much and services. Pools are Clean and not crowded. This resort is more like relaxing type than music clubbing dancing DJ parties. Quiet at night. No music anywhere except Mojio lounge. The road goes to resort sucks. Potholes and flooding everywhere. Cannot walk outside but very safe resort . Reception takes long time. Only one tour agency. Over all we loved it there and if you like chilling vibes you will be too. If you like white clear sand beach, this is resort is not for you. great food and services
Stayed 4 nights in Oct 2024