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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
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Theatre show
Room
Coffee shop
Garden

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

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Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    ‪12 min walk‬
  • Punta Sam Ferry Terminal
    ‪5 min drive‬
  • Punta Sam Beach
    ‪5 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪82 min drive‬

Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, a heated pool, free pool cabanas, pool umbrellas

Atelier Playa Mujeres - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, (1106)
The price is NZ$2,115
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

With a stay at Excellence Playa Mujeres - Adults Only All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 14.8 mi (23.7 km) from La Isla Shopping Mall.

What's nearby

  • Mujeres Beach - 12 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • North Beach - 88 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 7 outdoor pools
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Make yourself at home in one of the 450 guestrooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Toscana, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 7 poolside bars.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Toscana
  • The Lobster House
  • The Grill
  • Barcelona
  • The Flavor Market

Things to do

  • 24-hour fitness centre
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • A hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace
  • Vegetable garden

Spa

  • 15 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 112
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1018 reviews
Rating 8 - Good. 137 out of 1018 reviews
Rating 6 - Okay. 59 out of 1018 reviews
Rating 4 - Poor. 17 out of 1018 reviews
Rating 2 - Terrible. 23 out of 1018 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anindita

Travelled with partner
Had a wonderful stay! We would come again. Food was good, pools are well maintained. The jacuzzi in the room wasn’t clean (I think I have seen comments from others saying the same thing on different websites and Facebook) but otherwise everything else was perfect. We had a swim up suite and it was amazing! Staff is very efficient and great
Stayed 4 nights in Nov 2024

8/10 Good

Samara Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time here for my Honeymoon, the food was amazing and there were so many options. They also had a vegan menu for every restaurant as well! My only complaint was there was no night activities. All the bars and activities closed at 10:45 pm every night, so if you’re looking for some night life this is not the place for you! Everything else was amazing. The beach was great, staff was always on top of getting drinks and they were so friendly. Would stay here again!
Stayed 7 nights in Nov 2024

8/10 Good

Bashar Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. I prefer buffet restaurants to grab and go. The buffet was only offered at breakfast
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric J Weech

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property You will too
Stayed 7 nights in Nov 2024

8/10 Good

Kristy Lynn, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at EPM and it likely won’t be the last! We really enjoyed our time there and the food and drinks were excellent! The only negative is that we felt the rooms are showing their age and really should be remodeling and refreshed. The hot tub in the room was dirty and we honestly didn’t feel comfortable using it. There was also an “adult XXX” channel in the channel lineup on our TV that, even though this is an adults-only property, seemed a little cheap and unnecessary for an upscale resort. Overall it was absolutely a relaxing wonderful time and I’m sure we will be back!
Stayed 4 nights in Nov 2024

8/10 Good

Sareh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quite and clean
Stayed 5 nights in Nov 2024

8/10 Good

Jinny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Ty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Excellent food, service, and accommodations.
Stayed 5 nights in Nov 2024

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rama

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the best resort I have ever stayed at, food so good, very clean, staff so nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Rameela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Ekaterini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Roland

Liked: Cleanliness
Stayed 4 nights in Nov 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and guest service was beyond our expectation. 5 star service.
Stayed 4 nights in Nov 2024

8/10 Good

Jason

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Excellence is a solid 4*. The all inclusive, adults only atmosphere is nice, grounds are beautifully decorated, food was very good, for the most part drink and food service was fast. We arrived at the property in the morning and were able to enjoy the property including breakfast and lunch before our check-in time. Here is where it is lacking - you can tell the rooms are getting worn, we had a dinner reservation that we were 10 minutes late to and it was not honored, but was remedied best possible, we were out of our room from 10am-4pm with the "please clean our room" tag on the door, it was not cleaned or restocked, we had to call for housekeeping. No complimentary spa services like when we have stayed at LeBlanc before. Overall, in my opinion the value for the money is not there for this resort and I doubt we will be back. We will try a different one next time or go back to LeBlanc where you get a higher quality of service and more complimentary amenities.
Stayed 2 nights in Nov 2024

6/10 Okay

Anangelina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you are going as a couple to have a getaway this is the hotel for you! If your case, like mine, is to have a group organized for an special occasion, i recommend you to look elsewhere. The whole process is very unpersonal and you are always dependent on a template answer, they do not care about the customer and are willing to cancel reservations last minute, do not reply emails and even when on site, no one took accountability. This made the whole experience bittersweet and very hard to enjoy and prompted us to expose this as no traveler should go through this. One important call out is that the staff on site try to compensate for all the previous challenges and they excel at it! The staff of the hotel is outstanding and they will go above and beyond to make every experience unique, Naomi and Paula made everything in their power, and then some, to make sure that us and every guest made perfect memories from this trip.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

James Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing resort in Cancun. Many great choices for dining, drinks and entertainment
Stayed 8 nights in Nov 2024

10/10 Excellent

Lilit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, great service and beach. Get the Excellence club to have the cabana beds daily and access to the Magda restaurant for Tomawak steak. Only downside was not enough staff- they were understaffed during my stay otherwise great service.
Stayed 5 nights in Nov 2024

10/10 Excellent

Suilon

Stayed 7 nights in Oct 2024

8/10 Good

Marisa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a king Terrace with plunge pool and it was lovely.
Stayed 4 nights in Nov 2024