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Garden Suites Cancun

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Garden Suites Cancun

Porch
In-room dining
Junior Suite for 3 people
Master Suite
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pet-friendly
  • Pool
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
Xel-ha, 28, Cancun, QROO, 77500
  • Plaza 28
    8 min walk
  • Las Palapas Park
    11 min walk
  • Extreme Adventure
    14 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Master Suite

Master Suite

Master Suite

  • 60 sq m
  • City view
  • Sleeps 8
  • 4 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Garden Suite

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Suite

  • 50 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Junior Suite for 3 people

Junior Suite for 3 people

Junior Suite for 3 people

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Building design

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.3 out of 5, Excellent, (756)
The price is NZ$1,006
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

About the area

Cancun

With a stay at Garden Suites Cancun in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Plaza 28 and Plaza Las Americas. .This hotel is 8.9 mi (14.3 km) from La Isla Shopping Mall and 2.8 mi (4.5 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Plaza 28 - 8 min walk
  • Las Palapas Park - 11 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • Ultramar Ferry Puerto Juárez - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Doña Fany - ‬1 min walk
  • ‪Comida Mexicana, Mariscos y Más - ‬3 min walk
  • ‪Cocktelería el Cejas - ‬2 min walk
  • ‪Mr. Habanero - ‬3 min walk
  • ‪Restaurante Veracruz - ‬2 min walk

About this property

Garden Suites Cancun

Hotel with free parking, a short walk to Plaza 28
Garden Suites Cancun offers 11 accommodations with air conditioning. Rooms open to balconies or patios. Televisions come with digital channels.

Bathrooms include showers. This Cancun hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 11 air-conditioned guestrooms. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access and a picnic area.
The front desk is staffed during limited hours. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • Daily housekeeping
  • Front desk (limited hours)

Outdoors

  • Garden
  • Picnic area
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • TV

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 6 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive between 2 and 4 PM or after 7 PM must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Garden Suites Maria Graciela Hotel Cancun
Garden Suites Maria Graciela Hotel
Garden Suites Maria Graciela Cancun
Garden Suites Maria Graciela
Garden Suites Cancun Hotel
Garden Suites Cancun Hotel
Garden Suites Cancun Cancun
Garden Suites Cancun Hotel Cancun

Garden Suites Cancun Reviews

Reviews

5.8
Rating 10 - Excellent. 3 out of 42 reviews" "
Rating 8 - Good. 9 out of 42 reviews" "
Rating 6 - Okay. 17 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 10 out of 42 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Julissa, Houston, Tx

Liked: Cleanliness, staff & service
Excellent staff and the hotel is very clean.
Market 28 is in front of hotel. Fair prices for soveneirs and food is also affordable. You can catch the bus stop on a short walking distances or taxis are everywhere at a fair rate. Although, the hotel was always kept super clean our AC was not cold enough. The hotel is a lil rundown and it needs maintenance work. However, we where out all day so it was bearable and saved us money. I just wish the AC was running colder and my hotel stay would had been perfect.
Stayed 5 nights in Jul 2017

6/10 Okay

Aleksandar, Vancouver, Canada.

Liked: Cleanliness, staff & service
Includes a kitchen, table, and sofa
Very friendly and helpful staff. Only problem is that it is not close to beaches.

2/10 Terrible

Adam, wash. state

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was scary
arrived at the hotel, manager spoke very little English. in fact guest didn't either. Was shown room, no locks on the door. I then heard gun shots nearby, left and went to another hotel. was very overrated by travel agency.

6/10 Okay

chuckie, California

Liked: Staff & service
Disliked: Property conditions & facilities
Smells old, i did not like it at all.
The receptionist was very nice, but don't speak english at all, it's very hard to communicate. The hotel is below average, the bed is not comfy, bedding's super old. But for the pricd what can you complain about.

6/10 Okay

Pete, Florida

Disliked: Cleanliness, property conditions & facilities, room comfort
Maid service was lacking.
Had to request maid service during my 5 night stay. In compensation, a certificate for 2 free nights was promised but not given. My email followup has so far been ignored! Properties closer to the ADO bus station downtown, with comparable rates, can be found

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Won't ever stay here again.
We stayed there for two nights. The first night is just "okay" since we don't have hot water, but all we need is only a place to sleep so it's acceptable. However, there were no electricity on the second night after we use our own dryer. We tried to contact the hotel reception but no one was there. We end up sleeping that night without charging our phone, taking shower, and everything we consider basic that one normal hotel should offer. It's like we didn't expect too much because we were trying to save money, but this hotel is just nightmare.

8/10 Good

Juan, Canada

Liked: Cleanliness, staff & service, room comfort
Almost perfect for my needs!
The write up for this place does not do it justice! My unit is a fully furnished 2 bedroom apartment. The furniture and fixtures are what you would expect from a summer cottage rental, not pretty but very functional. I had booked different hotels for each week of my 6 week stay. I went to my first hotel and scouted the others I found this one down the street and it is by far the best of the bunch and it is less expensive! Each bedroom has an A/C unit but with the breeze and windows on all sides, I haven't used them. The apartment is in a great location. The market is directly across the street. It includes 3 banks, a full grocery store, the R2 bus to the hotel zone, taxis everywhere and at least 20 restaurants! The ADO bus terminal and plaza las Americas are 20 min walks in different directions. I would guess there are 10 units in this place. You will hear traffic noises from the one way street out front. The front two buildings have one unit on each of the three floors The back buildings appear to be the one bedroom units. I have walked all over town everyday and only touched the surface. I have felt safe the entire time including too many late nights. Prices are very low for food and alcohol in restaurants and at the grocery store compared to the hotel zone. I'm here for the great weather and a cultural experience...so far it has been outstanding!

6/10 Okay

john, wales

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
you do get what you pay
you do get what you pay for nice location and safe The manager was great how ever i would suggest the owner stays at his or her own place as their is room for improvement but i would stay again

6/10 Okay

Richard, Ontario, Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to Mercados 28, groceries and other spots.
I got the suite that is in the website picture. Two rooms with a kitchen counter and fridge and stove. The pool needs cleaning and not kept up so no one uses it. The staff are friendly but only speak Spanish. A computer translation site is used for communication for more complicated questions and requests. My room was clean though a bit rundown. It is one of the less expensive choices online and for the price it was okay. Buses are cheap and easy enough to figure out so getting to the beach or anywhere is cheap and easy.

8/10 Good

Thomas

Liked: Property conditions & facilities
Disliked: Room comfort

4/10 Poor

maria angelica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2018

2/10 Terrible

carmen, el paso tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos engañan con fotos bonitas y en realidad está muy feo
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Justo
Es un hotel cómodo, seguro y con acceso rápido a transporte público, económico, muy justo por lo que pagas.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katastrophe
Wir mussten nach einer Nacht und 2 Zimmern auschecken. Die Sauberkeit lässt doch sehr zu wünschen übrig.
Stayed 18 nights in Nov 2017

2/10 Terrible

ivonne, tabasco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
hotel muy viejo todo ¡
hotel muy viejo todo ya sin palabras.. demasiado viejo todoo hotel muy viejo todo ya sin palabras.. demasiado viejo todoo hotel muy viejo todo ya sin palabras.. demasiado viejo todoo hotel muy viejo todo ya sin palabras.. demasiado viejo todoo
Stayed 1 night in Nov 2017

2/10 Terrible

Raul, miami

Disliked: Cleanliness, property conditions & facilities, room comfort
Sin aire
No me gusta . Sucios incómodos. Sin aire acondicionado primer vez que no me agrada
Stayed 1 night in Nov 2017

4/10 Poor

maritza guadalupe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Camaguey

Disliked: Staff & service
Stayed 4 nights in Jul 2017

6/10 Okay

Camaguey

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

6/10 Okay

Camaguey

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2017

10/10 Excellent

Irving, Xalapa, Ver.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cerca del centro
Como casi no estuvimos en el hotel puedo decir que está muy bien si se va a Cancún con intenciones de vacaciones y salir a conocer sus alrededores, ya que son buenos los servicios que incluye, el personal muy amable y su costo accesible. Solo le falta un poco de mantenimiento a algunas cosas pero sería para mejorar las instalaciones, nada que afecte la estancia. Me quedo satisfecho y volvería hospedarme aquí.
Stayed 7 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel economico y centrico
Para la ubicacion y precio es excelente, no esperen un Four Seasons

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Muy bien para descansar.
Nos dieron la habitación que habíamos reservado. Pagamos en el hotel. Descansamos muy bien. Tenía una alberca muy linda, aunque no la utilizamos se veía muy bien.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
es comodo . solo para descansar y es centrico ya que tienes mercados y tiendas a la mano