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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
Smart TV, table football
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪8 min walk‬
  • Aquaworld
    ‪18 min walk‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Ocean View Accessible Suite - RI Shower

View from room

Ocean View Accessible Suite - RI Shower

  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Patio (Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Patio (Pool)

  • 105 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

  • Beach view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

  • Beach view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Beach/ocean view

Suite, Multiple Beds, Beachfront (Enclave)

  • Beach view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

  • Beach view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - King Bed - Terrace

  • Beach view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Suite - 1 King 2 Murphy Beds

  • Ocean view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

View from room

Room, 2 Queen Beds, Ocean View (Mobility)

  • Ocean view
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - 2 Queen - Balcony

  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

  • Resort view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

  • Ocean view
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Bathroom

Honeymoon Suite - King Bed

  • Ocean view
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area

Enclave Honeymoon Suite - King Bed

  • Beach view
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for Resort View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Resort View Room - 2 Queen Beds

  • Resort view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Cancun

With a stay at Hilton Cancun Mar Caribe All-Inclusive Resort in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. .This all-inclusive property is 2.9 mi (4.6 km) from La Isla Shopping Mall and 4.9 mi (7.9 km) from Cancun Convention Center.

What's nearby

  • Maya Museum of Cancun - 2 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 8 min walk - 0.7 km
  • Aquaworld - 18 min walk - 1.5 km
  • El Rey Ruins - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 3.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬19 min walk
  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Tun-kul - ‬7 min walk
  • ‪El Maguey, Restaurant - ‬14 min walk
  • ‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 540 air-conditioned rooms featuring Smart televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a waterslide, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mediterranean cuisine at La Luce, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 4 bars/lounges.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
La Luce - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Maxal - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt - This poolside restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (roundtrip)
  • Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1554 out of 2628 reviews
Rating 8 - Good. 587 out of 2628 reviews
Rating 6 - Okay. 276 out of 2628 reviews
Rating 4 - Poor. 115 out of 2628 reviews
Rating 2 - Terrible. 96 out of 2628 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family entertainment during the night and day with also a quite spot to hang on the beach. Staff super friendly - and the resort is newly renovated and nice -- everything was very clean, good food!
Stayed 7 nights in Jan 2025

10/10 Excellent

Melvin James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family vacation
Stayed 7 nights in Dec 2024

10/10 Excellent

Malene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Seoyul

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Staying at an all-inclusive Hilton in Cancun was the worst experience. Except for the buffet, all the restaurants required reservations, and you could only book one restaurant for dinner per day. Even though it was an all-inclusive, I was constantly hungry. For someone like me who doesn’t drink alcohol, this was a nightmare. If you’re okay with filling up on alcohol, it might be fine, but otherwise, it’s terrible. The food at the restaurants was worse than street food, and everything was excessively salty. They added so much salt that it made my mouth feel bitter—I even wondered if they did it on purpose to stop people from eating more. I booked the best room available, expecting a great experience during my 4-night stay, but I deeply regret it. If you’re considering staying at Hilton, I strongly recommend looking elsewhere. Hilton is a waste of time and money. This was such a disappointing experience, and I will never return. Writing this review is the only way to express how frustrated I feel.
Stayed 4 nights in Jan 2025

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and staff was excellent
Stayed 5 nights in Jan 2025

8/10 Good

Ruomei, poway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Cancun is safe, clean, very new, in a great location by the beach, spacious rooms, reasonable price, lots of food choice, friendly staff. Overall a great resort. Area needs improvement is daily room cleaning service a little too slow, somedays are hard to make reservations for some restaurants.
Stayed 5 nights in Jan 2025

10/10 Excellent

Rafal

Stayed 3 nights in Sep 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
all the very friendly staff. the rest magnificent
Stayed 4 nights in Nov 2024

8/10 Good

Juan Carlos Cruz, Delano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More restaurants should be available for breakfast.
Stayed 4 nights in Jan 2025

8/10 Good

Kreshnik, Shrewsbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled with my 11-year-old. This is our 4th trip in Cancun and the first in Hilton. We enjoyed our stay, still it did not seem there was a lot we could do inside the hotel. It rained a couple days, and the game room, which had a few things was packed. The restaurants we good, but not great. The Italian restaurant " La Luce" had some good steaks, fillet mignon was good, small portion 6 oz, but the prawn was delicious. You might order more than one dish, jus in case. Do not order pasta or pizza in there, because it's far from good."Flama" restaurant was subpar. Food - seafood, was overcooked and salty. The Hibachi was decent at the Korean restaurant." Noriku" The Brazilian steak restaurant " Vella" was not bad, but not many options and steak was often served medium rare, regardless of me asking for just medium. Somehow buffet had some good options. You can always try the Mexican restaurant, as that's what you should never avoid being in Mexico. The people - animators in the pool tried to keep people engaged, but they were mostly louder than I, or most people would have preferred. The beach was nice and a good escape from the pool noise, but you have to get up early to have your chair secured. On the positive side, all drinks were original and not iced as you typically get in all-inclusive hotels. Ramses- the bartender in main lobby- can get you the best cocktails you will think off. He is very entertaining too. Overall was a good break from routine.
Stayed 6 nights in Dec 2024

10/10 Excellent

Ashley Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noe was phenomenal in the cafeteria. He was always inviting and gave us great ideas on what to do nerby, when we asked. He seemed like he had been working there for years, but it had only been months. Himself alone gave such customer survice to want to go back. Food overall was incredible.
Stayed 5 nights in Dec 2024

8/10 Good

Osahon Harry

Liked: Cleanliness, property conditions & facilities
We stayed at the Hilton Cancun Mar Caribe All-Inclusive Resort for six nights over the holiday period, including New Year's, with our family of four (two adults and two toddlers). The resort is excellent for families, offering a kids' club, splash pool, and play area, plus a beautiful beach where our kids had a blast. When we arrived, the resort was busy due to the holiday season, which impacted service levels—room service and other amenities were slower than expected. However, as the crowds thinned, the experience significantly improved. Throughout our stay, we felt the resort offered great value, with high-quality facilities, beaches, and food.
Stayed 6 nights in Dec 2024

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. Excellent property with wonderful amenities. Greeted with cold towels. Check in was a breeze. Restaurants are top notch; great food, superb service, ambiance. Entertainment staff at the pool did a great job. Service everywhere was excellent.
Stayed 4 nights in Jan 2025

10/10 Excellent

Allison Neumann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious! We ate at the restaurant and the buffet and really enjoyed all of them. Our room was a suite right at the pool,which was great!
Stayed 6 nights in Jan 2025

10/10 Excellent

Lien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Briana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was beyond amazing and we had such a great time with trying all the food options and going on the various exursions that were out there!
Stayed 6 nights in Dec 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beau site, propre et grand .bonne nourriture ( Les tacos!!! Un must) , plage permettant longue marche. Site tranquille et parfait pour vacances de couple ou en famille. Les piscines sont WOW. Beaucoup de Jacuzzis qui ont vu Sur mer. Jai moins aimé le fait que certaines zone sont réservées seulement pour ceux ayant pris un forfait exorbitant. Nous Avons quand même déboursé 13 000$ pour une semaine, 2 adultes,2 enfants. Je le recommande et jy retournerais.
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, definitely going back
Stayed 5 nights in Dec 2024

8/10 Good

Susan L

We stayed for 4 days and the food and cleanliness varied from day to day. Most days the food was very good for an all inclusive resort. The bathrooms, rooms, restaurants were very clean. They could do a little more picking up room service trays and empty drink cups that could be left around. Most servers were very helpful and friendly. We really enjoyed our stay but beware there are a ton of small children in early January.
Stayed 4 nights in Jan 2025

6/10 Okay

Eugene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Mauricio

Travelled with family
Only problem is the Bar on the beach and the pool closed só early
Stayed 6 nights in Jan 2025

4/10 Poor

Partha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
So we booked a room (2 queen, enclave, ground floor, beachfront ). This is for a family of 4. This was booked and paid for MONTHS in advance. When we arrived at the resort, they said they don’t have the room available for the FIRST 2 NIGHTS (which is half of our stay). The person at the front desk just said "Sorry, your room is not available for the first 2 nights", and she had ZERO empathy. The first 2.5 days we were stuck in a room in the back of the resort with only ONE bed for FOUR PEOPLE. They didn't even tell us at the desk that there would only be ONE bed in the room. After begging and pleading, they gave us roll away beds but it took 2-3 hours and 4 trips to the front desk to get these and my kids didn’t have their beds until almost 1 am. The room was then packed like sardines with zero room to walk around, but it was better than only having 1 bed. This has eroded my trust in Hilton and Expedia. This has really soured my experience on Hilton and this property. In my opinion, if they didn’t have the room we booked they should have given us an upgrade right away. I also think there should be some reimbursement for the first 2 nights where we had a much worse room that we paid for. Expedia reached out to the hotel 2 days ago and still no response. When we complained about being stuck in that room, we were told "this happens all the time". How can anyone trust a reservation at this resort??
Stayed 4 nights in Jan 2025

8/10 Good

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Jose R De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 5 nights in Jan 2025

10/10 Excellent

Mayur

Liked: Amenities
Amazing experience staying at this resort with family. Lots of stuff to do for kids and adults. Great food, lots of options for food and drinks. Lovely staff. Pleasant ambience. Huge pool area, having plenty of beach chairs. Rooms are well maintained. Our stay was 10/10 in all aspects.
Stayed 5 nights in Jan 2025