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Hotel NYX Cancun All Inclusive

3.5 star property

Photo gallery for Hotel NYX Cancun All Inclusive

Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, beach cabanas, sun-loungers
Superior Suite | Beach/ocean view
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Front of property - evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Breakfast included
  • Housekeeping

Explore the area

Map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪8 min walk‬
  • Cancun Interactive Aquarium
    ‪9 min walk‬
  • Kukulcan Plaza Shopping Mall
    ‪19 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite (Sunset)

Suite (Sunset)

Suite (Sunset)

  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Room

Junior Room

Junior Room

  • 42.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (3643)
The price is NZ$1,265
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About the area

Cancun

With a stay at Hotel NYX Cancun All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Forum Beach. .This all-inclusive property is 4 mi (6.4 km) from Iberostar Cancun Golf Course and 5.5 mi (8.9 km) from Delfines Beach.

What's nearby

  • La Isla Shopping Mall - 8 min walk - 0.7 km
  • Cancun Interactive Aquarium - 9 min walk - 0.8 km
  • Marlin Beach - 20 min walk - 1.7 km
  • Cancun Convention Center - 3 min drive - 2.7 km
  • Gaviota Azul Beach - 6 min drive - 3.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Duna Pool Bar - ‬12 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun All Inclusive

On beach with outdoor pool, near La Isla Shopping Mall
Hotel NYX Cancun All Inclusive offers 196 air-conditioned accommodations with safes and hair dryers. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the property include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 196 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Deck, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Deck - This beachfront restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Deck
  • Bellavista
  • Chianti
  • Umami

Things to do

  • Beach volleyball
  • Fitness centre
  • Table football
  • Outdoor pool
  • Shopping
  • Spa services
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Communal living room
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.

Renovations and closures

The property will be renovating from April 1 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Exterior
  • Hallway
  • Hot tub

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
Nyx All Inclusive
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Cancun Hotel Nyx Cancun All Inclusive All-inclusive property
All-inclusive property Hotel Nyx Cancun All Inclusive
Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
Hotel Nyx Cancun All Inclusive Cancun
Nyx Cancun Inclusive Inclusive
Hotel Nyx Cancun All Inclusive Cancun
Hotel Nyx Cancun All Inclusive All-inclusive property
Hotel Nyx Cancun All Inclusive All-inclusive property Cancun

Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 686 out of 1175 reviews
Rating 8 - Good. 262 out of 1175 reviews
Rating 6 - Okay. 128 out of 1175 reviews
Rating 4 - Poor. 46 out of 1175 reviews
Rating 2 - Terrible. 53 out of 1175 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This poace was clean, right on the beach as stated. Not a catfish of a hotel. I loved it! Theres a pool, the beach, lovely hammocks. The food can be a bit bland, but its made in bulk, and there could have been more activities. But i when i stayed (Nov. 20 to 25th) it was a bit slow demographic wise. Lots of older adults. So im not sure about the fun youll have with kids here but it was a great location for all else! Love love loved it!
Stayed 5 nights in Nov 2024

10/10 Excellent

Ronan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had the pleasure of staying at the Nyx Hotel Cancun from November 20th to 30th, and we can wholeheartedly recommend it! From the moment we arrived, check-in was quick and smooth. We stayed in the Sunset Suite with a beautiful view of the lagoon. While we were offered an upgrade to a beachfront room, we opted to stick with the lagoon view since we didn’t spend much time in the room during our stay. The room itself was simple but comfortable, with two queen beds and everything we needed for a relaxing stay. Our room was just one floor above the main lobby, where most of the live entertainment took place in the evenings. While we could hear the music from our room, it never disrupted our stay and only added to the lively atmosphere of the hotel. What truly made our experience exceptional was the outstanding service. Edguardo and Julio took care of us at the restaurants, offering excellent service with a smile. Estafina, the front hostess, always greeted us warmly and made us feel welcome. Mauricio and Daniel, who worked at the beach, were fantastic—always on hand to provide food and drinks whenever we needed. And Martha, our housekeeper, was incredibly thoughtful, always checking in to see if we needed anything or if our room should be cleaned. While Nyx is a smaller resort compared to other all-inclusive hotels, its level of service is unmatched.
Stayed 10 nights in Nov 2024

8/10 Good

Marcos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love food from this hotel, but its most for like old people. Only one pool was working and they had some areas under construction. Elevator was extremely small. And they had some electricity issues for more then 5 hours amd it was extremely hot the whole time
Stayed 4 nights in Nov 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time staying at hotel nyx everyone was friendly and it was alot of fun
Stayed 4 nights in Nov 2024

6/10 Okay

Andres

Stayed 4 nights in Oct 2024

10/10 Excellent

Marinus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Leorroniruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Hildebrando

Stayed 4 nights in Oct 2024

10/10 Excellent

Daisy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have zero complaints. This hotel took care of us really well.
Stayed 7 nights in Nov 2024

6/10 Okay

Brenda

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No electricidad por todo el tiempo y el wifi no jalaba para nada
Stayed 3 nights in Nov 2024

2/10 Terrible

Diego A, Fresno

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cancun Experience We have been back to this property 7 times since 2016. The first time we were so impressed that we continued to rave to others and come back, even bringing people with us. After 2021 this property has gone down in both lack of QUALITY but also QUANTITY! ISSUE 1: Upon checking in, they took us to a Superior Suite room (that was NOT the one I specifically called ahead for) away to someone else. When we got upset and went back to complain the blonde girl at the front desk was rude to my husband. ISSUE 2: Our air conditioning was out for almost two days before it started blowing cool air and someone fixed it. ISSUE 3: The sinks were horrible and the plumbing backed up with brushing our teeth. ISSUE 4: The concierge that was “supposed” to just give us the activity schedule kept following us around the resort to present something in order to get free massages. I had to be firmer than normal to say we weren’t interested. You shouldn’t have them there bothering guests they should get to choose for themselves when and what they we do. ISSUE 5: The elevators were constantly not working before and after a huge rain storm on Wednesday 11/20. ISSUE 6: The pillows and bed were still horrible. We had hoped they would get between but they did not. ISSUE 7: No smoking any longer in the pool area. I get no smoking in rooms and even in the restaurants or front of the hotel, but outside? At the beach? When I’m drinking? Unacceptable. They cut me off so P1 of 2
Stayed 6 nights in Nov 2024

10/10 Excellent

Galina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some misunderstanding with Expedia transportation, so i used the NYX hotel shattle to the hotel and back, and probably paid twice
Stayed 7 nights in Nov 2024

10/10 Excellent

Joshua

Stayed 4 nights in Nov 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach area with lots room to lay out. Italian restaurant was great! Great service! The two live bands on separate nights were a treat. Would have loved another band performance on the Friday night vs karaoke. I would come again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Minerva

Stayed 4 nights in Sep 2024

10/10 Excellent

Shakita

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional. I mentioned that ?p
Stayed 3 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Araceli

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nos quedamos sólo una noche, el cuarto fue muy cómodo, sin duda lo recomendaría. Pero al staff le hace falta trabajar mucho, no todos. Algunos parecía que les molestaba si les preguntabas alguna cosa, cuando en cambio otros se notaba lo servicial.
Stayed 1 night in Nov 2024

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place great view
Stayed 9 nights in Nov 2024

8/10 Good

Nataliia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love this hotel! Beautiful beach area and pool. Really helpful and nice staff. One minus. They had construction going on during the day and second pool is closed. But when I checked online it said that construction until September (I was there in November)
Stayed 5 nights in Nov 2024

10/10 Excellent

Nicole, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really something special. First, the staff are so friendly and kind; from the bartenders to the entertainment hosts (Stephanie, Rodrigo, Jair: total legends), front desk, restaurant staff and cleaning crew. Everyone is so, so nice. The beach is exquisite and it's not so busy that you're battling for a chair, even if you come down at 11am. There's plenty of space. The crowd, when we were there, was 30-80 age range. Super chill, easy going and friendly vibe. We had a wonderful time playing water volleyball, cornhole, ping pong and other games. There's something for everyone. But seriously: the food is **ridiculously good**. Whether you're getting a comp or paying out of pocket: know that Umami, the Japanese restaurant, can hold its own against any standalone restaurant, and Chianti, the Italian, may have been the best we've had since being in Naples. Some of the best meals on our 9-night Mexican trip. Even the buffets provided many delicious options, fit for vegetarians, vegans and meatlovers alike. Everyone says "the food sucks at all inclusives" and know that it js NOT the case here. And living in Toronto (international food capital of the world), our bar for good eats is pretty high. I'll dream about these meals. Highly recommend NYX! Hope to be back soon!
Stayed 4 nights in Nov 2024

8/10 Good

Iris Judith, Edinburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food is amazing
Stayed 4 nights in Nov 2024

2/10 Terrible

Akiyo, Tukwila

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us the worst ocean view room (only we can see the palm tree and restaurant) first and then they changed to the partial ocean view room much smaller. The sink is plugged up, not enough towels, not enough drinks in the fridge and couldn’t lock the sliding door. There is no hair conditioner in the shower room. The pillows had bad smell (mold). Not friendly staffs except one. They advertise “all inclusive” however very very limit for the food.
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is wonderful, friendly and most helpful no matter what you needed, highly recommend staying here, we will book again for sure.
Stayed 12 nights in Nov 2024