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Sandos Cancún All Inclusive - Adults Only

4.5 star property

Photo gallery for Sandos Cancún All Inclusive - Adults Only

2 bars/lounges, poolside bar
View from property
Lobby
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Delfines Beach
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

  • 108 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Suite

Suite

Suite

  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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4.4 out of 5, Excellent, (1002)
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About the area

Cancun

Located in Cancun (Zona Hotelera), Sandos Cancún All Inclusive - Adults Only is within a 5-minute drive of La Isla Shopping Mall and El Rey Ruins. .This all-inclusive property is 3.1 mi (5 km) from Delfines Beach and 3.5 mi (5.6 km) from Cancun Convention Center.

What's nearby

  • Aquaworld - 14 min walk - 1.2 km
  • La Isla Shopping Mall - 3 min drive - 2.3 km
  • El Rey Ruins - 5 min drive - 4.2 km
  • Delfines Beach - 6 min drive - 5.1 km
  • Cancun Convention Center - 7 min drive - 5.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Porfirio's Cancun - ‬8 min walk
  • ‪Puerto Madero - ‬8 min walk
  • ‪Club 91 Lounge - ‬9 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 213 guestrooms featuring iPod docking stations and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and a sauna. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Zango Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6254 square feet (581 square meters) of space consisting of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 819 out of 1868 reviews
Rating 8 - Good. 463 out of 1868 reviews
Rating 6 - Okay. 313 out of 1868 reviews
Rating 4 - Poor. 140 out of 1868 reviews
Rating 2 - Terrible. 133 out of 1868 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Karen L

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Mohammad Reza

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the hotel deserves a solid 7 out of 10—quite satisfying for a 4-star property. However, one downside was the persistent noise from the air conditioning facilities of the neighboring hotel. Unfortunately, the doors and windows didn't do much to block out the sound, which could be a concern for light sleepers. Also, I noticed that the ocean was quite windy most of the time. If you're considering staying in Playa del Carmen and prefer calmer beaches, I suggest looking at hotels in the northern areas. They tend to have less wind and might be more suitable if you’re looking for a more relaxing beach experience
Stayed 11 nights in Dec 2024

10/10 Excellent

Loreen, Lingle

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that we did not have to leave the resort at all unless we chose to. The spa was great, as were the pools and the beach area. Rooms were nice and the staff was great
Stayed 5 nights in Dec 2024

6/10 Okay

Loretta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Super clean property. Excellent layout. Many friendly staff. Some facilities are dated and need upgrading - especially the gym.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ahinthan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, safe, and fun
Stayed 5 nights in Nov 2024

4/10 Poor

Chad

Travelled with family, Travelled with group
Disliked: Staff & service
Concierge was rude, couldn't get reservations at restaurants and buffets morning, lunch and dinner were same food.
Stayed 6 nights in Dec 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Repititious food choices Good entertainement. Accommodating, everything is close together Food poisoning on the last day Pool was pretty dirty and full of floating paint chips
Stayed 7 nights in Dec 2024

10/10 Excellent

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food, many options and many flavours. Superfriendly staff. Everything was made easy for us. The perfect adult vacation!!!
Stayed 13 nights in Dec 2024

6/10 Okay

Pierre

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property needs some TLC. Felt noisy with the constant music (from 10am to 6pm) and was no quiet area around the pools, should you want some quiet downtime. Some restaurants and room service didn’t provide the items that were described on the menu and this happened consistently.
Stayed 6 nights in Dec 2024

6/10 Okay

Yvonne rose

Liked: Cleanliness, staff & service
Our cleaner was absolutely fantastic 👌. Was Felipe 👍 👌. Very nice person. He made things as right as he could. What I didn't like so much was the air conditioner in our room leaked water all over floor Christmas morning and he helped us with that. The other thing was the lights wouldn't work 1 day and most came back after maintenance guy came. Also, the periodic water loss in the bathroom was kinda a pain in the.......I was expecting way more from a hotel like that.
Stayed 9 nights in Dec 2024

8/10 Good

Simran

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Dec 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

8/10 Good

michael, LAKEWAY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

Elvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities
If it is your first time in Cancun, then you will have a decent experience. But if you have been in Cancun before, then you will realize that there are better resorts for your money than Sandos to enjoy some leisure time. I even email Expedia to express my concerns and thoughts, yet no one ever got back to me. I guess Expedia only knows how to reply to 4 or 5 star reviews.
Stayed 5 nights in Dec 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness
It was fun but only thing hot tub outside was not working the one thing i booked this hotel is the hot tub but unfortunately for 8 days was there it was not working
Stayed 7 nights in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Alcohol package is WORST I've ever seen!!
Stayed 7 nights in Dec 2024

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Dec 2024

6/10 Okay

Joe

Travelled with partner
Good location small hotel, food not the best and pools are way to cold
Stayed 7 nights in Dec 2024

2/10 Terrible

tamara

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff were rude. Only buffet same food every night, no entertainment
Stayed 6 nights in Dec 2024

2/10 Terrible

Eric

Stayed 4 nights in Oct 2024

10/10 Excellent

Edgar

Stayed 7 nights in Nov 2024

10/10 Excellent

Prasun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the smallness of the place All inclusive food was eh..ok just like all others ppl who booked thru Expedia get to use thie awesome bfast place on the ocean overall - satisifiead for a 5 day break!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Gursimarjit

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 7 nights in Dec 2024

10/10 Excellent

Billis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They is nothing bad to say about Sandos. We loved everything about it
Stayed 5 nights in Dec 2024

4/10 Poor

Aman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024