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Sandos Cancún All Inclusive

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Cancún All Inclusive

2 bars/lounges, poolside bar
3 outdoor pools, pool umbrellas, pool loungers
View from property
On the beach, white sand, free beach cabanas, sun-loungers
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Hot tub
  • Spa

Explore the area

Map
Cancun, QROO
  • Ballenas Beach
    4 min walk
  • Preferred Club Lounge - Secrets The Vine
    1 min walk
  • Cancun Bus Station ADO
    18 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

  • 108 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Suite

Suite

Suite

  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

Building design

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.3 out of 5, Excellent, (753)
The price is NZ$1,006
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

About the area

Cancun

Located in Cancun (Zona Hotelera), Sandos Cancún All Inclusive is within a 5-minute drive of La Isla Shopping Mall and El Rey Ruins. .This all-inclusive property is 3.1 mi (5 km) from Delfines Beach and 3.5 mi (5.6 km) from Cancun Convention Center.

What's nearby

  • Aquaworld - 14 min walk
  • La Isla Shopping Mall - 3 min drive
  • El Rey Ruins - 5 min drive
  • Delfines Beach - 6 min drive
  • Tortuga Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Porfirio's Cancun - ‬8 min walk
  • ‪Puerto Madero - ‬8 min walk
  • ‪Club 91 Lounge - ‬9 min walk

About this property

Sandos Cancún All Inclusive

Adults-only beachfront property with 3 outdoor pools
Sandos Cancún All Inclusive offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 213 guestrooms featuring iPod docking stations and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and a sauna. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Zango Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6254 square feet (581 square meters) of space consisting of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Zango Restaurant
  • St. Trop
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • Frattinis

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Beach yoga
  • Fitness centre
  • Sauna
  • Shopping
  • Spa services
  • A hot tub
  • Steam room
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6254 square feet of space)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch smart TV
  • TV channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 760 out of 1732 reviews" "
Rating 8 - Good. 436 out of 1732 reviews" "
Rating 6 - Okay. 276 out of 1732 reviews" "
Rating 4 - Poor. 126 out of 1732 reviews" "
Rating 2 - Terrible. 134 out of 1732 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Cancun can best be utilized as a home base for further exploration of the area, like parasailing or exploring the authentic Mexican bone marrow tacos at local steakhouses like Porfirio’s. Thank you to Stephano, the front desk manager, and Luis, the manager at the spa for smoothing our stay. We ended up with 7 massages and hydrotherapies. Mario and Mily, our massage therapists, took excellent care of us and made sure we got the most out of the experience. The best restaurant of the resort is the St. Trop, from which breakfast and lunch really do look like the view from the St. Tropez region’s restaurants on the coast of France. Rosalia and Rocio, our wait staff there, were very professional and the manager Kenya handled the daily operations very well.There are yet ways to make the most of this hotel. Make sure to explore the gym/spa, under one roof, check out the VIP bar on the sixth floor. You will want to check out Bar One as well as catch live music at eight pm featuring local talents, with seating indoors with a scenic seated outdoor section. I would recommend steakhouse Porfirio’s (around the corner) for top-world experience for food, service & location. Check out Isla Majestica for snorkeling & other attractions like its beaches as this is the best quality destination for those categories for sure. Overall, a good stay and I would recommend this hotel to others who may be considering it. The other hotels seem rather empty compared to Sandos. Thanks for reading!
Stayed 12 nights in Aug 2024

8/10 Good

Marisa Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Shamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and located right on beach. Very quiet resort but very nice.
Stayed 3 nights in Jul 2024

8/10 Good

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff is very friendly
Stayed 7 nights in Sep 2024

4/10 Poor

Ramon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The buffete need more food options
Stayed 5 nights in Sep 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best experience at this resort. Staff was above and beyond, I have nothing negative to say about this hotel
Stayed 7 nights in Sep 2024

10/10 Excellent

Lox

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, the concierge lady was phenomenal
Stayed 2 nights in Sep 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2024

10/10 Excellent

Jorge Luis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small resort
Stayed 5 nights in Sep 2024

8/10 Good

Joy M, Ore City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very helpful!
Stayed 6 nights in Sep 2024

6/10 Okay

Steven R

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Outside the property it was unsafe and dirty
Stayed 5 nights in Sep 2024

6/10 Okay

Duana

Travelled with group
Liked: Cleanliness, staff & service
Other than swimming and drinks there's not much to do there
Stayed 3 nights in Aug 2024

2/10 Terrible

Laura

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They hustled me for $80 to upgrade to an ocean view which was a side ocean view, just had to break my neck to see the beautiful ocean. Also, my air conditioner was leaking the first day to which I reported it and it wasn't fixed until the day we left. I have stayed at multiple inclusive resorts and this was the worst. There was no night life, after 9pm the place was dead.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gregorio, Idaho Falls

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Resort was good, but not being able to guide with reporting an accident on a Tour was frustrating.
Stayed 7 nights in Sep 2024

8/10 Good

Levana

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay here. All the staff are friendly and helpful. If you only speak English that’s ok because it’s touristy enough that all the staff also speak English. The pool is pretty nice and if you get bored of it then you can walk right to the nice sandy beach. Food was decent not terrible but wasn’t super fancy, still enjoyed most of it though. Room was pretty clean as spacious but they need a fan or something in the bathroom
Stayed 6 nights in Sep 2024

10/10 Excellent

Karan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Nicole Dilenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They need to do better in the menu they offer. Drinks are bad, my spouse wanted a margarita and they didn’t have sour mix, piña colada tasted meh, they only think good was the beer and all juices were artificial , even tho is all inclusive the specialty restaurants only have a prefix menu with two choices for main course and a 4 course total menu including dessert. They don’t have that much variety, food was poor quality , nothing impress me during my stay beside their personnel, they are very respectful , polite and professional.
Stayed 3 nights in Sep 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo que el estacionamiento del sótano está muy caliente.
Stayed 4 nights in Sep 2024

4/10 Poor

Stanislav

Stayed 3 nights in Aug 2024

2/10 Terrible

jay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad food, bad service, this place desperately in the need of renovation
Stayed 3 nights in Sep 2024

10/10 Excellent

Jorge Hernan Ramirez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Sep 2024

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities
nice beach, decent room, welcoming staff
Stayed 7 nights in Aug 2024

6/10 Okay

Holly

Travelled with partner
This was my first time here, the restaurants were really limited because you can’t reserve them until you get there so we only got reservations for 3 total dinners while there the rest of the time we had to eat at the buffet, if you are a picky eater there will not be a lot for you to choose from, the drinks we had were all amazing tho, try a mango mojito! A lot of the staff were not very friendly and at the buffet it took a while to get your drink and then not one time we were there did anyone ever come back and ask if you wanted anything else, the rooms have a lot of wear and tear, marked up paint, peeling cracked bathroom doors, the water was super hot and the bed was comfortable tho! Room service food was better than buffet food some of the time but the room service cart going thru the hallway all hours of the night can get annoying tho if you are a light sleeper overall a good budget option just don’t expect a ton of variety with the food and a brand new room and you will be fine
Stayed 5 nights in Sep 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never been at an all inclusive resort and we were very impressed from the food to the beverages. Everyone was hospitable at the resort. It was very relaxing and we could do as much or as little while we were there. Recommend doing an excursion, we had so much fun with the snorkeling. When we go back to Cancun we will definitely stay again at the Sandos Cancun.
Stayed 4 nights in Sep 2024