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Wyndham Garden Cancun Downtown

4.0 star property

Photo gallery for Wyndham Garden Cancun Downtown

Exterior
View from property
Property amenity
Premium bedding, pillow-top beds, minibar, in-room safe
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
AV. Tulum SM. 4 MZA. 14 Lote 2, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪7 min walk‬
  • Royal Yak Casino and Sports Book
    ‪10 min walk‬
  • Dubai Palace Casino
    ‪14 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room)

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Cancun

With a stay at Wyndham Garden Cancun Downtown, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Puerto Cancun Marina Town Center. .This hotel is 8.1 mi (13.1 km) from La Isla Shopping Mall and 11.1 mi (17.9 km) from Iberostar Cancun Golf Course.

What's nearby

  • Plaza Las Americas - 7 min walk - 0.6 km
  • Las Palapas Park - 14 min walk - 1.2 km
  • Plaza 28 - 19 min walk - 1.6 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km
  • Playa Tortugas - 8 min drive - 4.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪La Casa de los Abuelos - ‬8 min walk
  • ‪Los Tarascos - ‬1 min walk
  • ‪Chila y Quil - ‬8 min walk
  • ‪Vips - ‬6 min walk
  • ‪Mr. Pampas Cancún - ‬8 min walk

About this property

Wyndham Garden Cancun Downtown

Hotel with free parking, a short walk to Plaza Las Americas
Wyndham Garden Cancun Downtown offers 136 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 136 individually furnished guestrooms, featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy local and international cuisine at Restaurant and Lounge Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Cancun? This hotel has 1615 square feet (150 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Restaurant and Lounge Bar - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: MXN 266 for adults and MXN 206 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Restaurant and Lounge Bar

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (1615 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 109
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Local culture and ecosystem education
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle
  • Microwave
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Energy-saving switches
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 266 for adults and MXN 206 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

Pool access available from 8:00 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

La Quinta by Wyndham Cancun
Wyndham Cancun Downtown Cancun
Wyndham Garden Cancun Downtown Hotel
Wyndham Garden Cancun Downtown Cancun
Wyndham Garden Cancun Downtown Hotel Cancun

Wyndham Garden Cancun Downtown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 424 out of 1002 reviews
Rating 8 - Good. 296 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Louie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 8 nights in Nov 2024

8/10 Good

Kristhy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC and mini fridge not working properly. Great staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Genelle

Travelled with family
Liked: Cleanliness
The customer service was phenomenal the guest services was awesome the hospitality the love the manners,those people were very nicevall of them i highly recommend them and the place.
Stayed 3 nights in Nov 2024

10/10 Excellent

ALEJANDRO

Liked: Cleanliness
Stayed 1 night in Nov 2024

2/10 Terrible

Shiloh Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for 2 weeks. It was absolutely miserable. Check in went quickly and the gentleman helped me with my bag.He showed no attempt to make conversation or show me where I could find ice and fresh water. After tipping he immediately I put my thing away and went to explore the pool area. This is where things started going downhill FAST. The “pool” is litter more than a kiddie pool. 3-4 feet deep. I stuck my toe in the jacuzzi and it was lukewarm. I asked two separate employees if they help make it hot but no one ever did. The lounge chairs have no umbrellas or sun protection so they are impossible to sit on. You have to get a pool towel from the front desk. The restaurant was clean. The breakfast buffet left a lot to be desired. It was generally the dinner buffet from the previous evening. Like meatballs. I had to order my breakfast every morning in addition to what I had paid for the buffet. Please see the photo of the pancake next to a attawbeeey for reference. The juice machines were almost always empty, the toaster is broken…you have to hold the leaver down. The first day, they had the small creamer cups on the center buffet. Every day after that, I had to ask for it and nobody knew what I was talking about. They speak NO ENGLISH, which I can usually get around. But these people were downright rude to me. They refused to let me order something to go. The waitstaff was generally terrible aside from a couple. The “Bar” is not a bar at all. They don’t even hav
Stayed 14 nights in Nov 2024

8/10 Good

Yuen Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in downtown Cancun, within walking distance to local attractions and restaurants. However staff did not offer VIP services and did not remind us of this either, despite the booking cones with VIP access.
Stayed 1 night in Nov 2024

10/10 Excellent

eduardo

Stayed 2 nights in Aug 2024

4/10 Poor

Sergio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything, very old property, no maintenance at all, smelled pretty bad. Years ago we went there a lot ( Not anymore )
Stayed 4 nights in Oct 2024

4/10 Poor

Edward

Travelled with partner
Disliked: Cleanliness, amenities
If you need a cheap place to crash . Very unpleasant experience. Hotel is dirty smells like sewage everywhere !
Stayed 1 night in Oct 2024

6/10 Okay

John

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Motel smelled very musty, probably from recent water leaks. Local restaurant had us wait for food close to 45 mts to an hour after ordering.
Stayed 1 night in Oct 2024

6/10 Okay

Alvin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was nice but not great. The sheets in our bed had many hairs so we requested new ones. They were fast to deliver but there were still some stains on the new one. The rest of the room was clean and the shower and room was comfortable. They do not have laundry on site, you have to go to the sister them across the courtyard to do any self laundry. This place has very little walkable restaurants. If you don’t mind driving, it’s a safe place to stay. At least it felt safe.
Stayed 1 night in Oct 2024

10/10 Excellent

Claudia Estefania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está limpio y el personal es amistoso, el desayuno es bueno, sin embargo hay partes con humedad y mal olor por tema de problemas con tuberías sobre todo en zonas comunes
Stayed 1 night in Oct 2024

8/10 Good

younhee

Travelled with group
Liked: Amenities
En la habitacion huele a hongos por humedad.
Stayed 1 night in Sep 2024

10/10 Excellent

victor, Hemet

Travelled with family
Liked: Cleanliness
I liked my stay at the hotel but one of the things that I am dissatisfied with and that did affect me is not having a space to leave my vehicle in the parking lot. Because of that, I had to leave it outside the hotel without security and because of having left the car outside, they hit it and I had to pay more than 10,000 mexican pesos to the rental company.
Stayed 1 night in Sep 2024

4/10 Poor

Berenice

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great price and a great stay!
I was having dental work for a week in Cancun. I paid for the breakfast every morning with the room and it was worth it. Good service, great location. Right between a convenient store & a bank with and ATM. Great price for a great stay!
Beautiful woman in the wonderful and relaxing pool area
Stayed 6 nights in Aug 2024

10/10 Excellent

Victor, Reddick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to hotels all over the United States Europe Southeast Asia and Alaska. Is hotels needed to be perfect in order to receive a score 10 out of 10 there would be no five star hotels in existence anymore and there are any perfect human beings. Wooden gardens was everything a reasonable person could expect of a hotel rated before stars The bed mattress was easily 18 in thick The television easily controlled the hot water in the shower was super the food in the restaurant was outstanding the great white room was adequate the deck with the three pools and enough room for me to exercise and do calisthenics without disturbing anyone for 1 hour each day anytime and day a better hotel with more mayonnaise I simply do not need. That's all I've got to say and I'm sticking to it.
Stayed 4 nights in Aug 2024

4/10 Poor

Lidio

Travelled with family
Disliked: Cleanliness, staff & service
Bathroom not cleaned properly. Requested assistance took a full day to get someone to come to room and provide service. The floor smelled moldy and of weed.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to just sleep and leave
Stayed 1 night in Aug 2024

8/10 Good

Carlos

Stayed 2 nights in Aug 2024

8/10 Good

Houshang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly. Hotel is good. The room was clean. The bathroom area need upgrade. The breakfast was great.
Stayed 1 night in Aug 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Toilets don't flush properly
Overall, we liked the property as it was conveniently located near a very large mall, breakfast was good, the king size bed was comfortable, and the price was a good value. However, we needed to fill a bucket of water and dump it into the toilet to get it to flush properly. The front desk staff told us that all of the toilets in the hotel are that way. So, we used one of the waste baskets as a water bucket! Also, the in-room safe would not work.
Stayed 3 nights in Aug 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Nanoatzen

Travelled with family
Liked: Staff & service
Disliked: Amenities
We had the VIP thing and the breakfast was not included :/. Elevators look terrible, the hotel had a weird smell overall.
Stayed 2 nights in Aug 2024

6/10 Okay

Miyuki, Asaka

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024