This is a basic hotel. The room was clean, the bed was fine and it was located where we needed to be. Reception staff were very nice but don’t expect anything beyond basic service. A package was left for us to be given to us at check in. They failed to do so and when the friends who left it asked if we had received it we contacted Reception who said they had it and we should collect it from them They refused to bring it to our room, probably because the person we spoke to was the only person on duty. Cleaners who made up our room failed twice to leave us with any fresh (paper) cups. We had to return to Reception late in the evening on both occasions to pick them up. The worst moment came when we asked politely if we could be granted a 30 minute extension on check out. The manager on duty (Jessica) avoided our question, referring us to the receptionist. She, in turn, spoke with Jessica who consulted with a cleaner who was clearly unhappy at the idea. Jessica then communicated the response to the receptionist . Despite the fact that we were no more than a couple of steps away from her, Jessica actively avoided talking to us or even making eye contact. I can understand if it was genuinely not possible to accommodate our request, though I don’t actually believe that is the case in a hotel of this size, but not to address your customer appropriately (or at all) was a disgrace. Even basic hotels can have great service. Not this one, not for us on this occasion.