We arrived at 2:00am to check in and were given a handicap accessible room. When we entered the room it felt muggy as if they had just washed the carpet, it smelled bad and it looked like there was infiltration on the walls near the AC unit and there was mold in the bathroom ceiling. The next morning before leaving the hotel we spoke to the front desk agent along with the new owner of the property to inquire about a room change and we were told they would accommodate, however it would take long since the room was dirty. We told them it was fine because we were not going to be back until after 5:00.
On the same day at 3:50pm we received a call notifying us that someone else had to check in and they HAD to remove our belongings from the room and left by the front desk.
When we arrived at the hotel, around 5:00pm we went to the front desk to speak with the agent I advised her that I am in the hospitality industry and that is unacceptable to remove my belongings without my permission. In a rude and sarcastic manner, she stated: “I am a hotel manager and if you are in the hospitality industry you know check out is at 11:00am.”
That’s when I advised her that I was not checking out since I had a reservation until Sunday. We were simply waiting on a room change that we requested earlier. At this time, At this time, she went on to look at our reservation and she stated that the OWNER nor the AM FD agent knew what they were doing. She then provided us with a new room.