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Pillows Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pillows Hotel

Standard Room
Coffee shop
Exterior
Premier Suite | Private kitchenette
Lobby sitting area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Gym
  • Breakfast available
  • Room service
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
Gov. M. Roa Street, (Previously Kamuning St.), Cebu, Cebu, 6000
  • Osmeña Fountain Circle
    3 min walk
  • Yoyi's Pastries & Desserts
    1 min walk
  • Lapu-Lapu PUJ Terminal
    12 min drive
  • Cebu (CEB-Mactan - Cebu Intl.)
    37 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the area

Cebu

With a stay at Pillows Hotel in Cebu (Capitol Site), you'll be within a 5-minute drive of Ayala Center and Magellan's Cross. .This hotel is 2.2 mi (3.6 km) from SM City Cebu and 2.1 mi (3.4 km) from Waterfront Cebu City Casino.

What's nearby

  • Osmeña Fountain Circle - 3 min walk
  • Mango Square - 5 min walk
  • Ayala Center - 4 min drive
  • SM City Cebu - 5 min drive
  • Waterfront Cebu City Casino - 5 min drive

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 37 min drive

Restaurants

  • ‪Pungko-Pungko sa Fuente - ‬1 min walk
  • ‪Feria - ‬2 min walk
  • ‪Khuyz Eatery - ‬6 min walk
  • ‪Alejandro's Crispy Pata - ‬6 min walk
  • ‪KFC Fuente Osmena Circle, Cebu City - ‬3 min walk

About this property

Pillows Hotel

Hotel with free parking, near Ayala Center
Pillows Hotel offers 43 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers.

This Cebu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 43 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Stop by the hotel's restaurant, Pillows Hotel Cafe, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and room service is provided. Full breakfasts are available daily from 6:00 AM to 1:00 PM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 1:00 PM.
Pillows Hotel Cafe - This café serves breakfast, brunch, lunch, and dinner.
Room service is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–1:00 PM: PHP 250.00 for adults and PHP 250.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Pillows Hotel Cafe

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • In-room massage
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: PHP 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 1000.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately PHP 250.00 for adults and PHP 250.00 for children
  • Airport shuttle fee: PHP 1250 per vehicle (one-way, maximum occupancy 2)
  • Late check-out fee: PHP 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Pillows Hotel Cebu
Pillows Cebu
Pillows Hotel Cebu Island/Cebu City
Pillows Hotel Cebu
Pillows Hotel Hotel
Pillows Hotel Hotel Cebu

Pillows Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 76 out of 219 reviews" "
Rating 8 - Good. 98 out of 219 reviews" "
Rating 6 - Okay. 19 out of 219 reviews" "
Rating 4 - Poor. 16 out of 219 reviews" "
Rating 2 - Terrible. 10 out of 219 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This Hotel Wants All Your Money With Little Return
Pros: Staff Customer Service 100% Cons: The hotel policy is to charge you for early check-in ($500), lost room card ($500), extra toilet paper, shampoo, conditioner and bring your own trash liner because there are none for the trash dispensers. While the staff is very kind, when you give pushback on these additional charges, they kindly quote company policy, and that there is no wiggle room. The location of the hotel is questionable at best. Do not allow the low price to fool you. We recommend that you pay a little extra and seek elsewhere, buyer beware. Again the staff was very kind. That is the only positive thing about this location.
Stayed 4 nights in Jun 2024

4/10 Poor

Troy, Philadelphia

Liked: Staff & service
Disliked: Amenities
Air conditioner wasn't working and wifi is on and off although the hotel staff was very helpful but they have limits of what they can do in their logistics. Owner should upgrade those facilities. Disappointed that it was rate 8 in Agoda but has not uphold it in reality
Stayed 4 nights in May 2024

8/10 Good

Rhyan King

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far i enjoyed our stay, staffs were friendly and accomodating. Easy to deal with. Though the cr was small but overall, we enjoyed our short stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jehanna Lou

Stayed 1 night in Apr 2024

10/10 Excellent

Marie Car

Stayed 3 nights in Mar 2024

10/10 Excellent

Kasper

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Trezzalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jehanna Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jamien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Dan

Stayed 4 nights in Aug 2023

10/10 Excellent

Trezzalyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accomodating staffs
Stayed 3 nights in Jul 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
The WIFI was very slow during the Day and not available at all in the evening. This was important to me.
Stayed 2 nights in May 2023

10/10 Excellent

Jan-Olof

Stayed 3 nights in Apr 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has the bare minimum. The facilities and amenities are super old and degraded. The towels are very used. The shower drying towel was in shreds and dirty. The AC was super old. The sheets were clean but very old. The room smelled. They didn’t have sink soap, as they directed me to use the shower get that was fixed in the wall in the shower. Constant smell from the kitchen downstairs. And the area is terrible.
Stayed 3 nights in Mar 2023

10/10 Excellent

Malou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

4/10 Poor

Kris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely not worth the price. "King" bed was 2 twins pushed together, not very comfortable. Hot water went out twice, water kept leaking in the bathroom. Noisy construction in the adjacent parking garage that sent exhaust through the vents. Ant problem, couldn't leave food out at all. Breakfast was bland. Staff was friendly and helpful, but that's about the only upside.
Stayed 3 nights in Jul 2022

6/10 Okay

Emilio

Stayed 4 nights in Mar 2020

8/10 Good

Phill

Liked: Cleanliness, staff & service
Decent and cheap
Reasonable hotel but quite basic. Close to Robinsons Mall at The centre of Cebu with lots of eating places to choose from and a reasonable spit to be based for tours
Stayed 5 nights in Dec 2019

8/10 Good

Stuart

Stayed 1 night in Nov 2019

10/10 Excellent

Neal Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big cold room with no view.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful.
Stayed 1 night in Oct 2019

8/10 Good

Charissa

Stayed 1 night in Oct 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough
Nice enough. Cheap but basic with nice front staff.
Stayed 3 nights in Aug 2019