2/10 Terrible
Karen
Travelled with family
15 Apr 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms, one room was to be on the bottom floor and handicapped accessible. It was not. The handicapped room was given to the other couple that came with me and it was on the second floor.
My room, although on the bottom floor, was dirty and had roaches. It had mold on the refrigerator, the carpet was grimy and dirty. The carpet's black grime was on the bottom of my three year old grandson's feet and I used the one washcloth I was allotted to clean his feet. There were live baby roaches in the bathroom crawling around. The sink did not have a drain stopper. It was advertised on the Expedia website as a suite with a fully equipped kitchen, and there was a sign in the elevator stating the same thing. It was not. I was given the choice of buying ONE set of dishes for ONE person and a small set of cookware for an additional fee or I could go to a local store and buy what I need. It was also supposed to have a dishwasher, it did not have one.
For the amount of money I paid for these rooms, I feel that I should have been given what was advertised and it should have been much cleaner than it was. I have pictures of the dirt and dead bugs that I want to submit.
Not that it will matter to whomever reads my review, but I will never ever stay here again and I will not recommend your establishment to anyone if they were to ask.
Karen Pothier
photochik2008@gmail.com
Karen
Stayed 4 nights in Mar 2025