2/10 Terrible
Santosh
Travelled with family
22 Jan 2025
Disliked: Staff & service
Please know that despite being charged for the night stay, we could not check in at the hotel at 11:30pm because the hotel front desk was closed. I have taken pictures of the closed front desk with a board stating that the person will return soon. I waited for about half-an-hour or longer before calling the Extended Stay telephone 1 843-740-3440 on my itinerary page, but the person on phone could not locate the front desk person either. He therefore asked me to find another hotel for the night (which was very inconvenient) and asked me to reach out to the hotel again later during day time to report this situation and also to ask for REFUND.
I have already messaged the hotel through Expedia chatbox three days ago, but haven't heard anything back yet. I hope I will get the refund for my "showing up", which the hotel assumes as "no show" for whatever reasons.
Santosh
Stayed 1 night in Jan 2025