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Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

Property amenity
Indoor pool
Meeting facility
Duplex, 1 King Bed (Suite)
Bar (on property)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Free airport shuttle
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
660 Albany Shaker Rd, Albany, NY, 12211
  • Colonie Center Mall
    4 min drive
  • CNY Fertility Center
    5 min drive
  • Siena College
    6 min drive
  • Albany, NY (ALB-Albany Intl.)
    3 min drive

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower) | Bathroom

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobil, Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobil, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Room

Hyatt Place Albany/Downtown

Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.4 out of 5, Excellent, (717)
The price is NZ$233
for 1 night
includes taxes & fees
10 Dec - 11 Dec
Hyatt Place Albany/Downtown

About the area

Albany

Located in Albany, Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel is in the business district, a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College. .This hotel is 4.3 mi (7 km) from Crossgates Mall and 5.2 mi (8.4 km) from University at Albany.

What's nearby

  • Colonie Center Mall - 4 min drive - 3.0 km
  • Siena College - 6 min drive - 4.3 km
  • Crossgates Mall - 7 min drive - 7.0 km
  • University at Albany - 8 min drive - 8.4 km
  • Albany Medical Center - 13 min drive - 11.2 km

Getting around

  • Albany International Airport Station - 3 min drive
  • Albany Intl. Airport (ALB) - 3 min drive

Restaurants

  • ‪Texas Roadhouse - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Arby's - ‬2 min drive
  • ‪Olive Garden - ‬15 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

Hotel with free parking, near Colonie Center Mall
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel offers 322 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 322 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an indoor pool, a 24-hour fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 miles.
Enjoy a satisfying meal at Mr. D's serving guests of Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Albany? This hotel has 23433 square feet (2177 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:30 AM and on weekends between 7:00 AM and noon.
Mr. D's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle on request
  • Free local area shuttle up to 3 miles

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–11:30 AM on weekdays and 7:00 AM–noon on weekends: USD 8-13 for adults and USD 5-12 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (23433 square feet of space)
  • Meeting rooms - 14

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 89
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 81
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 12 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Renovated entire property – January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 95 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Hotel
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Albany

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1004 reviews" "
Rating 8 - Good. 209 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nelumka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, close to dining, shopping and the Albany Airport. Friendly staff and great customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the aesthetics of the property. It was very close to the airport. I also love the restaurant and the bar that they had the service. They were very friendly and accommodating it was very nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Larianne, Queensbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Petal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room and most of all how quiet the surrounding areas was.
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable and the room was quiet.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great experience. The room was clean and comfortable. Housekeeping staff were friendly and kind and kept the room clean.
Stayed 2 nights in Aug 2024

10/10 Excellent

Janet, Stone Ridge

Liked: Cleanliness, amenities, property conditions & facilities
Good location, friendly staff, clean
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to airport and highway.
Stayed 1 night in Aug 2024

10/10 Excellent

Carrianne

Liked: Property conditions & facilities
Great room, great food and service.
Stayed 1 night in Aug 2024

8/10 Good

SUHAS

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are clean and spacious The air conditioning system does not work well. The room gets pretty warm even with the coolest settings
Stayed 3 nights in Aug 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip
It was a very nice hotel clean and service was great. Airport shuttle was speedy and very accessible.
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Only had 1 small problem the TV remote need batteries I call the front desk 3 times only got a recording every time not really a big issue. The place was clean the restaurant was good very nice stay
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated
Stayed 1 night in Jun 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Vor

Stayed 1 night in Aug 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place to stay in
Stayed 1 night in Jul 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Beautiful hotel. Rey comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Edward

Stayed 1 night in Aug 2024

8/10 Good

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality rooms with plenty of space, and the entire venue has a unique setup which brings an excellent feel to your stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was easy. Staff were helpful. Restaurant service was insufficient. Hostess was rude. Bed mattresses need replacing. Bathroom was not clean.
Stayed 1 night in Jul 2024