2/10 Terrible
Allan
Travelled with family and small children
15 Jan 2025
Disliked: Staff & service, property conditions & facilities
Nice hotel unless theres a problem.
We had a few problems right away that maintenance needed to be called in for, which is annoying but it is what it is. But then one night around 9PM the room filled with the smell of drugs. Marijuana smoke was coming into our room and we had to wake the baby and go to the front desk where they gave us another room. That wasn't a small thing, our kid was inhaling drugs. Another room was the least they could do, I had to pack up and leave at night. What did the hotel do? Nothing because they said it was prepaid. They waived the early check-in fee which they shouldnt have charged anyways (we checked in at 2:30) which is trivial for the problem we had. Then they offered us some Hilton points (a tiny amount) which since Im not going for the Hilton high score is useless to me. To make matters worse we needed maintenance again to fix the lights before we could go back to sleep.
The evening happy hour was fun and the breakfast was great but that sullied our trip. I don't whine, I don't complain but I draw the line when my kid is inhaling drugs on the premises. The hotel had the opportunity to make things right but they didn't.
Allan
Stayed 5 nights in Jan 2025