When we first arrived, the lobby was packed and I had to wait awhile to be checked in while my husband was waiting in the car outside the entrance. The biggest issue, however, was that nobody offered us information about parking; in fact, it was like the front staff was trying to rush us through check-in so they could keep helping the larger group that was in the check in/out foyer. We felt unimportant. I had to proactively inquire about parking and we were told by the front desk staff that it’s $30 overnight. That is all we were told. Which is interesting because when I called customer service about a month ago when I booked this room, the agent on the phone told me parking is free at the hotel. So we were misled then, and by the front desk staff at check-in because it is in fact not $30 for parking unless you have a special sticker from the hotel that the front desk staff is supposed to give you so you get the ‘discounted price’ but we didn’t find this out until after we already paid for our parking the next day…Because we were misinformed and misled a total of two times, we ended up paying over double the parking quote (we paid $65 for overnight parking). Which is extremely frustrating. And the day we checked in, it was also cold and rainy, and nobody told us where the nearest parking garage was, so we also missed the closer one and went to a garage further away and were soaking wet in 50 degree Chicago weather.