4/10 Poor
DeLacy
Travelled with family and small children, Travelled with pets
26 Dec 2024
Disliked: Amenities
There is a lot to unpack for my christmas visit to this hotel. I came with my disabled child so we could go on the waterslide together as that's one of the few things my child can do with me.
We came early to check in before work, knowing that the room would not be ready yet, but we could pay and submit identification and credit card.
Well, the man at the front desk acted as though we had asked for his arms to be ripped off. My partner went in twice and was turned away from paying. I went in the third time and was told that there was no way for their IHG hotel system to check me in without a room available.
Now, I have worked in hotels for a decade and the Director of Finance for a luxury resort. I have also worked for IHG. I know that the system can do this.
The front desk man was shaking and sweating and insisting he could not check us in and that it was "weird that I know more about his system than him". I explained that I knew he could check us in now and if he couldn't, then I suggested he call his General Manager. He got even more aggravated and said "you know what? I'm going to help you". And proceeded to check us in with our cc and a cc authorization form.
Just curious that he could magically make it happen when he insisted through sweaty shakes that he could NOT make this happen.
Then when I checked in later, I was informed that the waterslide was closed until after christmas for winter break.
They closed the waterslide for christmas. The one thing my disabl
DeLacy
Stayed 2 nights in Dec 2024