8/10 Good
Valerie
1 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than bargained for
First, a major shout-out to CARLOS who took care of us in many ways from storing our luggage because we had an early flight to helping us extend our stay by a night and stay in the same room due to Hurricane Helene. He always did it with a smile and answered the thanks with "It's my job to take care of you". He wasn't the only one who provided good service, but he certainly bend over backwards. So THANK YOU team.
For anyone with poor service experience, the longer I am alive, the more certain I am that the customer service you receive is reflective of how you treat other people.
The room we stayed in was clearly renovated recently, especially the bathroom. The room was small, but we were going there to crash after whole days of walking around the city. It was comfortable and quiet enough. The hallways were the most "run down" in the hotel, but what do you expect with hundreds of people walking through there.
The breakfast was very sufficient and had lots of options. No complaints there!
We didn't park, so cannot comment on that. It is about a 12-15 walk from the Silver Springs Metro station. It is an easy walk, one small hill, and I felt totally safe every time.
Do stay away from the 7-11 next door. We went there to pick up some sodas. It was terrifying. Just...don't walk past the hotel. The hotel sells drinks and whatnot if you want it.
Valerie
Stayed 2 nights in Sep 2024