2/10 Terrible
Paul
Travelled with family
20 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever hotel stay
This is without doubt the worst hotel we have ever stayed in. We had booked to four nights but checked out after one it was so bad - we have never left a hotel early before but we could not wait to get out of here.
From the first moment when the receptionist ignored us to talk to her hairdresser friends on the lobby to the moment the next morning when we gave her back the keys and left as quick as we could, it was a nightmare.
Our room was unbelievably hot. There was an AC unit in our room that did not work. When I asked at reception about the issue the man there laughed at me and said there was no AC in the hotel. I left wondering whether the AC remote in my hand was a figment of my imagination.
The room was dirty and squalid. The carpet in our room had more stains than it did actual carpet. There was a kitchen that came with one dirty bowl one unwashed glass with lipstick stains and various other crockery that looked like it has not been cleaned in years.
The curtains in all of the rooms did not close properly. They failed to cover the windows and meant you could not block out the light. The curtains themselves were so thin they had no effect anyway.
Then there was the building work. Our whole floor except for our room was being ripped apart and rebuilt. There was building noise until 6pm on the day we arrived and it started again at 8am the next morning. It was really loud. They were also hot treating the roof and the smell sealed into the room.
Truly awful.
Paul
Stayed 4 nights in Aug 2024
