We started out with a non working phone, not even a cord for it. Needed them to come to the room as the tv was not working. Got a smoking room with no ashtrays, they went into another room to find one, leaving that room without. No ice bucket or cups. Never did find any. Needed to ask for a roll of toilet paper as the only one in the bathroom was not even half. No facial tissue. The next day we went and bought our own pillows as there were only 2 for a king bed and they were not acceptable, also bought cups and our own tissues. Continental breakfast consisted of dry toast and biscuits with gravy. Nothing else. Coffee ran out by 8am and they never refilled. No cream, only sugar. This was all 3 mornings of our stay. The refrigerator in the room needed to be turned up and there were items in there from the previous guest. Air conditioner did not work well either. Only 1 handicapped parking space and that was not marked well, so there was always someone parked in it and we were unable to use and my wife is in a wheelchair. Same person at desk anytime we went through and he was never very helpful and spoke so softy i could not understand anything he said. We have stayed here before and it was not like this.