Although the room was clean, it had the smell of stale cigarette smoke, which gave me a sore throat and made my eyes burn. Also, the mattress was so hard that I woke up with bad back pain. I called them early the first night to tell them that we would not be staying the second night and that I needed the refund for the second night. They said that they would work on the refund, but the next day they called me and went back on their word to me about the refund. They said I had to take it up with Travelocity, but Travelocity said that it had to come from the North Star Inn, who still refused to give it.