6/10 Okay
Verified traveller
Travelled with family
1 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Looks nice but be advised.
This Location upon entry smells very strongly of black water or sewer water. Even though on the surface it looks clean. The odor is strongly pungent.
We went early for our first breakfast. The breakfast attendant threw away our pancake's the 1st morning while prepping the rest of our breakfast; when we advised her they were ours she was not very polite to us & rudely placed a new batch. She was not polite to any other guests for that matter. She walked in between everyone and never apologized or smiled or greeted anyone. She is effective but not at all customer or guest oriented. No service qualities to being an attendant that basically everyone sees or comes accross. The 2nd morning even though there was 15min till breakfast being over she had almost finished collecting everything; while the area was occupied by guests & some where still arriving the food wasnt gone & instead of allowing for the guests to serve themselves with the remaining hot breakfast items which were probably gonna get tossed out she removed them. It made an already uncomfortable experience more uncomfortable. The breakfast area is a bit crowded and VERY HOT Uncomfortably hot. The service from the attendants at the front desk was great both females and a male were nice to us. We accidentaly left a cowboy hat and were saddened to know it could not be mailed back to us. Even if we paid for the return shipping and arranged shipping service. We Will not visit this hotel again. We will stay elsewhere.
Verified traveller
Stayed 2 nights in Oct 2024
