4/10 Poor
Taylor, Renton
28 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For my flight getting rescheduled and this being one of the only hotels with any availability, it was ok for a place to sleep. Definitely one of the “you get what you pay for” situations. Glad I didn’t pay for it, but very disappointed that I redeemed reward points for it.
The check in staff was absolutely wonderful! They were quick, efficient, and empathetic for the long day of traveling I had gone through. Great customer service!
This hotel is in a very convenient location, close to bus lines, a Walmart and other shopping centers. However this hotel is dated beyond measure. Small coffee area in front, semi-functional vending machines. Weird chemical smell when you walk in. Limited (if any) amenities. The hallways on the 3rd floor reeked of pet urine.
The first room that I checked in to was filthy- hair all over the bathroom and bedding, dirt and debris on the floor, the floor was sticky (they said it was from humidity), there was dog food and built up pet hair in the corners of the room, it smelled like a wet dog and it was honestly just gross. The bathroom light flickered and wouldn’t stay on. Again, I understand it’s a you get what you pay for, but it should be some resemblance of clean.
The second room that they switched me into was better, but barely. Still hairs in the sink and bathtub, but the bed was clean(er) and at almost 2am, it was acceptable for the night and I really didn’t want to move again.
Taylor
Stayed 1 night in Oct 2024