6/10 Okay
Louis, Eastleigh
Travelled with family and small children
20 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On arrival we went to reception to check in and get our room - we arrived after 2.00 p.m. The receptionist queried our room and although we had booked a room with 2 double beds, she tried to give us a family room with bunk beds, which we declined. We insisted on having what we had booked and she then told us we would have to wait until 3.00 when a room would be allocated to us. She was not hospitable, polite or concerned that we were disappointed about not automatically being given the room that we had booked. No apology was given throughout the whole process.
We went back at 3.00 and had to queue for 20 minutes until we could see a receptionist who gave us the room that we had booked, but told us we would have to take up our own luggage which we had stored in the luggage area outside the main door to the hotel. we went around the hotel to the luggage area and asked to take our luggage away - the man asked for our room number and said the luggage would come up to the room within 15 minutes - we would not need to take it ourselves. we went to our room and after 40 minutes we phoned down to the luggage area to ask where our luggage was - we were told by the man on the phone that we had not given a slip of paper with our room number on to the luggage centre and therefore they had been waiting for us to contact them in order for them to bring the luggage up. we told them that we had not been given a slip of paper by the reception and we had verbally given them our room
Louis
Stayed 2 nights in Aug 2024