6/10 Okay
Shawna
Travelled with family
31 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is nice, the room was nice and modern, the hotel is under construction but it was no inconvenience, they worked around the guest quite good, I stay for 5 days and not once, house keeper came to my room, I had to go down to the front desk for fresh wash clothes and fresh towels. Breakfast was boring, not much options but it was okay. They have a laundromat but no quart machine for the laundromat, I asked the asian receptionist, how I'm I suppose to do laundry without quarts , she informed me that the hotel was a cash less hotel and i need to walk in the freezing weather around to the gas station for quarts , I told her that did not make sense because it's a coin laundromat so how comes you guys don’t have coins , she told me , she did not know, and she only doing her job and totally ignored me after but I was persistent so she call Ludwig, head of maintenance and he was such a big help, he went in his car for quarts and change them for me , thanks Lugwig!! Good customer service!! Also there is no microwave in the room, that was not good, especially for a person who did a 5 days stay! Overall nice , clean , relaxing place, just need a coin machine in the laundromat and microwave in the room, and more options for breakfast!! And give Ludwig, head of maintenance a raise.
Shawna
Stayed 5 nights in Dec 2024